HATSUNE MIKU: COLORFUL STAGE‪!‬ 9+

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Hello SEGA, I have one problem in Project Sekai, the problem is when I finished watching ad for the free present/free song the music on the background starts sounding glitchy and this happens same to characters, luckily if I’m going to close the Project Sekai app and go in it again it will stop making glitchy sound. Please SEGA, could you please remove glitchy sound, I really love ur game it’s really fun! (*´ω｀*)

What is even going on?

My friend has recently came here to visit us and I introduced her to this game. At first, she really liked it and got obsessed easily with the game which is good. When she started trying the mode: hard, she got so frustrated and complained to me a lot about it. My brother then tried it, and also got frustrated, they said that that it wouldn’t let them tap on time and long press for quite long when playing a song. I also then tried it and I also had the same problem. I don’t know if this is just for me, but it’s really frustrating and hard for them to play. My gadget is iPad. On phone, it’s really easy for them to play, no complaints at all. Again, I’m not sure if this is just my problem or if it’s just due to the iPad.

I remember I tried the Japanese version of this, and it was fine, my gadget was even iPad and was functioning well. I don’t get how the English version of Colorful Stage isn’t working well but maybe for me, I just wanted to write a review about this to make sure that some people also had the same issue. Aside from playing songs, I love the rest that you can do in the game it’s functioning well. But thanks for your hard work of this game, it’s really fun and cool! 💗

Absolutely amazing... but the LAG/BANNING

This game is really amazing, I love how there's so many contents to enjoy disregarding the rhythm game. (There are tons of different musics that you can play, would recommend to rhythm game lovers) The only problem is the LAG. The screen stops/delays for 1 second or so, which occurs the combos to break ;-;
AND can you PLEASE STOP banning me for no reason and saying that I inappropriately disconnected?? I literally DO NOT know why I'm banned although I didn't leave the app or anything, or disconnected from the internet. I am literally banned 1 hour from the ranked match ;A;

Developer Response ,

This is SEGA Customer Support Team.

We apologize for the inconvenience.
We would like to investigate the status of your report, we appreciate you would send us the inquiry through the app.

In the app and on the screen of upper right “Menu” > “Support” > select the button for your question.