Screenshots

Description

Justmop is an app where you can book top-rated home cleaning services in a few taps.

Whether you need a last minute home cleaning or a trustworthy part-time maid to clean your home every week, Justmop is there to make it happen. Justmop is available in UAE, Bahrain, Kuwait, Oman with more than 10 active cities. Download the app and book your cleaning today.

Booking a home cleaning is easy - here’s how it works:
- Open the app and click on Book Now.
- The app asks you the details of your need. i.e. when and how long you would need the housemaid for along with any special instructions for the cleaning service.
- You will be immediately matched with the best-rated service provider in your area.
- Payment can be made by credit card and cash.
- After the service completion, you can rate your cleaner and even ask for a weekly service with the same cleaner.

Need to get things done at home? With Justmop, all your home chores are imminently taken care of by top-rated service providers.

What’s New

Version 5.6.8

-Bug fixes and performance improvements.

Ratings and Reviews

4.7 out of 5
7.7K Ratings

7.7K Ratings

i-samoor ,

Not a Spam

Hi this is Samar from ABUDHABI I’m dealing with this application since almost year

I admit sometime the services is super and on the other hand is so disappointing.

However the management within the year many things changed and improved. Such as if you don’t like the services just wait for the review request after the services and write an email, they respond quick !! to be honest wasn't that before and if it, they didn’t do it well. So they apologize as well recompense.

Today August 30, 2020 ... the services was so super to me and I loved the cleaning and professional laides for 4 hr two cleaners.

Finally one thing I recommend is to add an option in the application to choose the services company we want rather than randomly, it will help us as well to know with whom we are dealing and not shedding the burden on one part.

Thank you

Developer Response ,

Thank you for taking the time to write an amazing review for us, i-samoor! Nothing makes us happier than seeing the result of our effort to please you. We assure you that we take your words seriously to ensure that you remain happy. Your satisfaction is our top priority. See you on your next appointment!

payal5102 ,

Worst cleaning company ever! Even worse the customer care

I have been using urban company for occasional cleaning for a longtime time now. The last service was extremely careless in terms of safety during the current COVID times and professionalism in the worst possible way. The cleaner was booked for a 2 hour serviced for a small house. The cleaner didn’t wear a mask at all, didn’t seem professional enough to understand how to manage time and clean to the normal standards, let alone the professional standards. She also forgot many surfaces untouched and lied upon asking if she did. Left the house 45 minutes before finishing time.
Upon complaining, the customer care response- we’re extremely sorry !!! I shared the images and videos as a proof too. Yet everytime I call for a follow up, they put me through a different representative so I have to tell the whole story all over again , promise a callback but never get one.
CONCLUSION- complaint still unresolved, going to delete this app after uploading this review.

Developer Response ,

This is very alarming, Payal5102. Your experience must be frustrating, and we are terribly sorry if we let you down. All staffs are advised to strictly follow preventive measures specially wearing the mask. This is not the service we want to share with you, and we'd like to closely work on this issue. We would appreciate if you could share your booking reference number to wecare@justmop, and we'll reach out to you to resolve this urgently. Thank you.

SamiaBoumediene ,

The worst

Service used to be pretty good when i was a new client. Always on time, reliable, etc. Ive been booking 4 hours every week for about six months now (spending 1k per month!!!) and the last two months has been horrible. Always half an hour to one hour delay, the service is horrible (the cleaners mop and equipment is old and dirty.) also, when i book 4hrs the girls take all their time and do a never finish the tasks i get them. So i booked 2hrs to see if itll be the same and guess what : they finished in time! My theory is when you book more hours the girls get comfortable and work less fast. Very disappointed cause the sevice is almost twice as expensive as
The other cleaners. Also, cherry on cake : they cancelled my booking last minute today, even though its a weekly booking. This was the last straw and im never booking with them ever again

Developer Response ,

We are sad to hear about your experience from the service that we have provided, Samia, but at the same time, we are glad that you shared this feedback for us to improve the quality of service. Can you share your booking reference number please so we can investigate what happened and reach out to you?

Information

Provider
Justmop.com DMCC
Size
86.5 MB
Category
Lifestyle
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Arabic

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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