LoungeKey 4+
Lounge Key Ltd
-
- Free
iPhone Screenshots
Description
Download the LoungeKey™ app today - the must-have travel companion for LoungeKey cardholders.
Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide.
•Enjoy contactless entry with your Digital Card
•Stay up to date, check your current visit entitlement and history
•Search for lounges and experiences, and save your favourites
•Unlock more with access to additional Travel Services and benefits that elevate your travel journey
Enhance your airport experience with the LoungeKey app.
What’s New
Version 6.43.0
We regularly update the app to make it faster, safer and more engaging for you.
Here are a couple of the enhancements you'll find in this latest release:
- Feature enhancements and bug fixes
Ratings and Reviews
Very useful
User friendly… but some places require us to to produce actual credit cards rather than the digital ones
Developer Response ,
Thanks for leaving your review. We really appreciate the feedback! Amy
No Customer Service
I've encountered several challenges with LoungeKey that have made my experience quite frustrating.
Firstly, there seems to be a glaring absence of customer service to assist with any issues. This was particularly problematic when I faced difficulties regarding their card management.
Unlike other platforms, LoungeKey doesn't permit the use of more than one card. Trying to troubleshoot this, I deleted my account intending to use a new credit card, but later decided to revert to my initial card.
Now, I'm met with errors for both cards upon registration, and I'm left in a bind with no avenue for resolution. My bank pointed me towards the LoungeKey team for assistance, but, ironically, there's seemingly no direct way to contact them. For a service that's supposed to provide convenience, my experience has been anything but smooth.
Developer Response ,
Thank you for your feedback, G.DeOliveira. We apologize for the difficulties you've encountered with our app. We appreciate your patience and would like to assure you that we are constantly working to improve our customer service. We understand the frustration you've experienced and would like the opportunity to assist you. Please reach out to us at mobile@prioritypass.com so we can resolve the issues you've been facing. Thank you for your understanding.
Cannot create account
Been trying to create an account since last year but the app nor the website itself doesn’t let me. I use a visa card but it only charges and reverse the $1 after a minute and i get stuck from there. Been sending also contact form regarding this but no one replied nor contacted me. Would be nice if there is also a list of bank and cards for the customer to know if there are restrictions to create an account. I also contacted my bank regarding this app but they said that they don’t block my account to use this kind of app. By the way my app is also been updated to the latest version of the loungekey app and yet i still couldn’t create an account.
Developer Response ,
We apologize for the inconvenience you've experienced in creating an account. Please reach out to our support team with your details so that we can assist you further and resolve the issue promptly. Thanks, Shan
App Privacy
The developer, Lounge Key Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Lounge Key Limited
- Size
- 163.6 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2020 Lounge Key Ltd
- Price
- Free