LoungeKey 4+
Lounge Key Ltd
-
- Free
iPhone Screenshots
Description
Download the LoungeKey™ app today - the must-have travel companion for LoungeKey cardholders.
Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide.
•Enjoy contactless entry with your Digital Card
•Stay up to date, check your current visit entitlement and history
•Search for lounges and experiences, and save your favourites
•Unlock more with access to additional Travel Services and benefits that elevate your travel journey
Enhance your airport experience with the LoungeKey app.
What’s New
Version 6.36.0
We regularly update the app to make it faster, safer and more engaging for you.
Here are a couple of the enhancements you'll find in this latest release:
- Feature enhancements and bug fixes
Ratings and Reviews
Very useful
User friendly… but some places require us to to produce actual credit cards rather than the digital ones
Developer Response ,
Thanks for leaving your review. We really appreciate the feedback! Amy
No Customer Service
I've encountered several challenges with LoungeKey that have made my experience quite frustrating.
Firstly, there seems to be a glaring absence of customer service to assist with any issues. This was particularly problematic when I faced difficulties regarding their card management.
Unlike other platforms, LoungeKey doesn't permit the use of more than one card. Trying to troubleshoot this, I deleted my account intending to use a new credit card, but later decided to revert to my initial card.
Now, I'm met with errors for both cards upon registration, and I'm left in a bind with no avenue for resolution. My bank pointed me towards the LoungeKey team for assistance, but, ironically, there's seemingly no direct way to contact them. For a service that's supposed to provide convenience, my experience has been anything but smooth.
Developer Response ,
Thank you for your feedback, G.DeOliveira. We apologize for the difficulties you've encountered with our app. We appreciate your patience and would like to assure you that we are constantly working to improve our customer service. We understand the frustration you've experienced and would like the opportunity to assist you. Please reach out to us at mobile@prioritypass.com so we can resolve the issues you've been facing. Thank you for your understanding.
Stopped working after the update in the summer
I’ve been trying to access the app that used to work great before the summer, but it keeps looping when you try to log in.
I’ve tried resetting my password and still doesn’t work. One lucky day, I was able to log in just to be asked to validate my card details, which I did, only to be told that I needed to enter the correct credentials, which I had.
I contacted my ADCB bank to see if they had pulled out from Lounge Key or if my card was not considered for that program, which they replied that it was valid for the program.
Tried to contact Lounge Key only to be told to contact my bank, which I had already done. No further help was provided.
I’m quite disappointed that they made a cheap faulty version of something that was working great.
Developer Response ,
Hi, that's disappointing to hear. Could you kindly send us your details to info@loungekey.com, we'd like to contact you, so we may check why this is happening. Mya
App Privacy
The developer, Lounge Key Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Lounge Key Limited
- Size
- 136.3 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2020 Lounge Key Ltd
- Price
- Free