Description

A Bank for A Brilliant New World. Branchless Global Digital Bank.
 
If you are looking for the best banking experience in UAE, then your search ends here! Mashreq Neo is a bank for a brilliant new world and was awarded as The Best Mobile Banking App in the Middle East, 2020 by World Finance. By downloading Neo, you not only get an intuitive and personalized app, but an entire bank in your hands.
 
Go ahead and try it! Download now & you will not be disappointed! Here are some of the features, all available to you in just a few taps:
 
Apply for Mashreq Neo conveniently
- 100% digital account opening without a branch visit. Have an Emirates ID? We will take care of the rest.
- Free Visa Debit Card, home delivered
- Up to AED 2,500 cashback if you transfer salary to Neo
- No minimum balance commitment
- Get up to AED 150 as welcome bonus on opening a Neo Smart Account
 
Manage your money in just a few taps
- Zero fees & best rates on international money transfers to 35+ countries
- Send money to your friends instantly. All you need is their mobile number
- Card-less cash withdrawal across 300+ Mashreq ATMs in UAE
- Pay all your bills instantly
 
Save and grow your money using Mashreq Neo
-  1.25% interest on your savings!
- Avail Mashreq Millionaire Certificates in a few clicks
- Avail instant loans in a few clicks (for salary transfer customers)
 
All this and more. But first, get the app, and tell us how your bank can be more brilliant for you.

What’s New

Version 3.3.7

some enhancements

Ratings and Reviews

4.1 out of 5
2.8K Ratings

2.8K Ratings

aatishali ,

For Mr. Ghurav

I applied for account like almost a month ago and I received the welcome kit as expected after how many days. But it took 20 days to activate my account because of some issues and asked me to submit documents. I’ve been contacting them almost daily to make a follow up but didn’t get any proper response. I almost gave up on them but when I tried to call again, I spoke to Ghurav and he went above and beyond by making sure it will be resolved on the same day. And then just after how many hours he called me on my mobile to inform that it’s now resolved. Thank you!

Developer Response ,

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours.

MohdRehann1995 ,

My experience so far

I was very optimistic when I downloaded the application because A competition exists enbd Isint the only app on the market and B trading in the stock market through an app a service finally available in dubai that’s insane and no banking app offers it not even Enbd - Liv - well and good so far I registered gave my emirates ID did the whole procedure and then finally got around to using the application- the application. Itself is buggy logs me out automatically - ( my phones fully updated) - the application lags and does not feel seamless at all as compared to the Liv app - it has a lot of potential and a lot of room to grow please get some competent people to do a better job and it could be quite great but for now the app is horrendous big ew energy I’ve emailed them about cancelling my account even before I try and fight to get my debit card since a lot of the comments here are about fighting to get debit cards or inability to check statements there’s work to be done but if done properly it can show very good results cheers guys :)

Developer Response ,

Dear MohdRehann1995, sorry to hear about your experience. We understand that this may be a frustrating time for you and we’ll ensure to do our best to rectify the issue. Highlight your concerns to neoconnect@mashreq.com from your email ID registered with Neo & we’ll get back to you within 72 hours. Regards.

Ankit Arora 180688 ,

Stop Cheating on customers

So it happens to be my mistake that I opted to choose Mashreq Neo as one of my accounts. Firstly when I get message for my delivery and someone calls to confirm the date and time and then on the day of delivery no one turns up. When I call them they say sorry and we haven’t dispatched and gives me another date. The card finally arrives and they tell me that the account will be activated in 7 to 10 days. Nothing happens and I keep on chasing them and they say sir it will be done. Finally on 29th July when I call them they say there was another customer with the same name so they dint open my account. I thought I was only person with this name in the entire universe. Mashreq Bank please give some logical excuse to your customers and we are not studying in the same schools like your agents. And even if that is the case why don’t you call the customers and rather expect them to call you. Or is it because you offer some promotion and then realize you did not get the number of customers expected so avoid opening the accounts in the given time.

Developer Response ,

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours.

App Privacy

The developer, Mashreq Bank PSC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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