Mbank UAE 4+‎

I’m really disappointed that out of all the listed customer service channels, only calling channel is functional…and it’s not toll free. My ATM card was locked without any reason or notification. What’s the use of OTP then? I understand that you guys are trying to protect your customers from fraudulent activities but that causes more harm because I can’t make withdrawals or do anything with the ATM even when I have money in my bank account. That’s incredible!! Furthermore, no other means to contact the bank except by calling (not toll free). Please improve on this.

We appreciate your feedback. Please be aware that in case of any suspicious card activity, it will be temporarily blocked until we receive confirmation from the account owner.

To better serve you, please provide us with your contact details: complaint@mbankuae.com
Contact us on: 600571111 – Out of UAE: +97124122214 Or WhatsApp number: +971600571111

Worse online banking I’ve ever see slow in response fall to check email wen u send what they ask u to send I can’t pay anything online due to no debit cards issued on my phone they ask me to send emirate id back and front I send nothing is been done about it wen I call again they ask me to send I send and I call and why it not working yet they ask me to and ask them how many time I mine going to send my id and they told me ok I will check now and upload to our system till nothing if I call them they pick all we are busy and ask for my money they ask me to come head office in Abu Dhabi and 100 will be taken for account closing. Account u don’t all me to use I will pay money again to get my money and close account really?! I will not advise anyone to open accounts with this bank if u want to keep calling everyday why it my debit cards not yet approved then u can open this bank

We are sorry to hear about this issue. Please provide us with your contract details and the issue you are facing at info@mbankuae.com and we will be addressing the issue you are facing.

I've been using this app for a few months already and I'm satisfied with how easy it is to use except it's really hard to reach the customer service. They don't reply my messages and the calls aren't going through at all for some reason. I hope they made an option to live chat with their customer service agent

We apologize for the inconvenience you experienced. If our lines "600571111" are busy, you can always reach us via our chatbot in our app, website, and WhatsApp number "+971600571111".