McDonald's 4+

I got my order after 45 mins of ordering. The delivery guy confessed that the con chili fries has no sauce as he forgot it. So I simply told him that it’s fine, you can take it back and simply deduct it. He refused, he said that he will get the sauce on the next delivery, ie after I finish eating. So what am I supposed to do? Feed the fries in the night to the birds? I tried to convince him that I’m a good tipper and that he simply has to cancel it. He refused unless he gets back the entire order! He called two times to his supervisors whom could not do anything about it. So I simply had to return the order! The entire hassle took me 15 mins on the door and over 10 more mins calling the call center myself and asking what is going on!!

This is a preprocessed food! So if it gets cold, it’s better not taken, so I listened to what he wanted and returned the order.

Subject: Order# 7679 Cancelled Without Delivery or Refund – Request for Resolution

Dear McDonald’s App designers, developers ,

I’m writing to raise a concern regarding a recent order I placed through the McDonald’s app. Unfortunately, the order was cancelled because the delivery rider was unable to reach me due to an incorrect phone number.

While I understand the need for accurate contact information, I was not prompted to verify my phone number during account setup or at checkout. As a result, the rider couldn’t reach me, the order was cancelled, and I received no refund, even though the food was never delivered.

I believe this could have been avoided with:
• A simple phone number verification at sign-up
• A prompt at checkout to confirm contact details
• Clear visibility of refund/cancellation policies before placing the order

Losing the full payment without receiving the order doesn’t feel fair or reasonable. I respectfully request that you review this case and consider a refund or at least a credit as a gesture of goodwill.

Thank you for your time, and I hope to hear from you soon.

Best regards,
Alex

I would order McDonald’s more often if you were on Deliveroo, the UX of this app is horrible. It can’t get my address right, and there is no way of manually overriding the address. It keeps telling me that I live in district 2 when I place the gps cursor, but I live in district 3... With no possibility for me to manually correct apart from writing it in the free text field, there is a 50/50 I am getting cold burgers and an upset driver. Also… I have to put my CC number? It’s 2021, please enable Apple Pay 🙄 and why is the menu always defaulting to adding a coke, then you actively need to change it..? Just let us pick while we add the menu please