McKleenz 4+

The cleaners are well-trained and very good. However, their new customer service is very bad, sometimes rude, unprofessional, and careless. Old customer service employees were better.
Also, their employees resign a lot- so every time you get used to a lady out of a sudden they will tell you that she resigned without prior notice.

The worst services ever trust me. Reservations is the worst. Mr Wil from the reservation is the worst agent ever. I was creating a booking and received a notification if you download the app you get add 50 credit when I did they first delayed the booking by 1 hr and then told me it’s not possible to avail 50 as I have used the service. Your website advertises download register and get aed50. Your agent did not want to listen at all. The worst agent ever as he doesn’t want to listen. Mr will needs to be taught basic customer service etiquette and such horrible person. I’m definitely going to file a case with Dubai consumer. This is so wrong to pass on incorrect details and then not listen to your clients. I’ll ensure this is shared every platform I can and from every account I can. You’re the worst company and moving out of Urban company was a big mistake. I cancelled the booking and I paid extra aed 100 to urban but the customer service is amazing and discounts are very clear and they let us avail that. I recommend urban company to all as the quality of cleaning and also the professionalism of service is accurate! Great work urban and thanks McKleenz for horrible service. Let’s see what Dubai consumer have to say about the delays last time and then delay this time and then incorrect details !!!! Disgusting services

The maids are generally good and show up on time . This app is safely the worst I have ever used. They force you to have a minimum of a 5 week package and I have asked for that to be fixed to allow for four weeks. I ask for that every single time I have to renew since the app was updated. It has been months. The staff who communicate back keep misinforming about it and play dumb and are no where to be found when you you make a payment to make any adjustments I.e put it back to four weeks. They never allow for this option to be available. The app and customer care is by far the worst ever. If someone can get a worst review then it would be astonishing.