Nomad eSIM: انترنت و سفر SMS 4+‎

They reply within 5min

Very good - I use it whenever I travel within Europe or outside - the help team replies within 5min
Highly recommended

Be careful or just go somewhere else

Their customer support replies quickly and are completely unhelpful. We bought an e-sim for a trip with a predefined plan. As we were not sure how much internet we needed, we also bought an add-on (having read it’s refundable if not used!!). Then we realized the add-on (unused) was too high for our needs and usage on the trip, so we wanted to cancel it for a refund and get a more suitable add-on. Their customer support said the unused add-on cannot be cancelled without **immediately** terminating the original e-sim, and cannot be exchanged or otherwise modified. So basically they hold you hostage threatening to cancel you whole e-sim and mess up your trip, and are very inflexible otherwise . Doesn’t matter if the client made a mistake or just needs something else, they grab the money and run because they don’t care about repeat customers and prefer to hide behind poorly explained policies. Bad company, my last time using them!

استجابة المطور ،

Hi there - I am sorry to hear you've had issues with our service. Please email hello@getnomad.app with your Order ID and we'll look into this and try to resolve the issue for you. Your feedback is vital for us to improve so we do appreciate your time. Thank you!

Do not recommend

Worst application for getting an E-sim, I paid and it wasn't working and keeps showing me no service wherever i go, I thought maybe it's because i was still in the airport, but I kept going around and still was not working. Also spoke to customer service and they did nothing to help (just kept asking never ending questions with no solutions), still stuck on the same situation

استجابة المطور ،

Hi lovegirlbarbie123mario - we're so sorry to hear that you've got issues with "no service". That is definitely not the quality we want to offer you. I also apologize that customer service did not help you troubleshoot. Could you please email hello@getnomad.app with your Order ID and we'll make sure it gets attended to right away. Thank you!