Payit- Shop, Send & Receive 4+

To the concerned, i have been using Payit for almost 1 year + as of now and through the whole time i have faced lots of problems where i couldn’t add money for urgent basis to transfer, i think you said to make it easy for your customers but its the vice versa. Currently with international remittance i sent email, i called your customer service number 3 days consecutively and am getting different stories from you customer service agents . Its been almost a week now i cannot transfer money and its really urgent when i call i will stay online for 5-10 minutes no response, and when picked up first i gt a different message and on another day i was told to wait until 2nd September for my problem to be solved, what for until 2nd september??? Lemme say this your service is so poor, freakin poor and the way it goes u wont be there for long. I will never recommend it to any person such a wastage of time and lack of poor customer service.

Hi Dulla1992, we do apologize for the inconvenience kindly email us to help@payit.ae with the subject (ticket # 17516) from your registered email mentioning details and screenshots of the error you are receiving in order to assist you asap.

payit team

I top up my account with 10,000 aed and done international transfer . Then I tried the same on the next day. Then it’s showing the message that monthly limit exceeded for the transaction. My amount of 5000 aed is blocked in the payit account. The strange thing is customer care doesn’t have any idea of the monthly transaction limit. When I contacted one guy told that there is no monthly limit there is only daily limit that is aed25,000 and the international transfer only will be counted for that which means domestic transfers will not consider. Then again when I contacted another one was telling Payit is facing some software issues , they are trying to resolve . Then again I contacted I got the reply that whatever the transactions which I am doing it will be calculated for the monthly transaction limit of aed 25,000 and they raised the complaint to give back my money and I have to wait for 48 hours which customer care doesn’t have any idea how they will give back money to me . I became crazy and decided to quit the app once I receive back my money. So please double check and proceed. Totally disappointed.

We're so sorry to hear that you're having trouble with the payit app. Our support team is standing by to help - please send us your mobile number registered on Payit via direct message on our Facebook page or via email at help@payit.ae. You can also give us a call on 600 543 329, and we'll help fix the problem ASAP.

I hope there was a -5 star.

I am trying to create my pin to access the app and every time it give me error to try again later, I called the customer service they said you complaint has been registered and you will be contacted. No one contacted me and suddenly the app was working and after a while I tried to access it again with the same pin it didn’t work and I got you have exceeded the number of allowed log in. I called the customer service again and I spoke to a lady who was not trying even to listen to my complaint and was very rude. I called again to complaint about her and someone answered and I told him I want to speak to a manager he transferred my call and the line went mute. I called again and the same person answered he said I will transfer you again and he put me on hold and after few minutes he came back saying that the manager saying send your complaint by email. Seriously this was my worse ever experience with any app or customer service. I am so disappointed that such app and service is provided by a bank like FAB.

Hi Rorita​, we are so sorry to hear you had problems with our customer service. Your feedback is an important part of our process and surely we hear you and will look into possibilities and make sure we get better as we go. Please use our Facebook direct message. Our digital team will assist you with your request. Thanks.

payit team