PlantIn: Plant Snap Identifier 4+

Pls make everything free like for example when to give water. Thank you for reading

Dear Valued Customer! Thank you very-planty much for taking the time to share your opinion with us! We would like to pay your attention that we offer free access and a premium subscription. Having a free account, you are able to scan plants, but you may see the ads in the application. If you want to know the difference between a free account and a premium account, do not hesitate to contact us at the support@plantin.xyz email address. Keep planting!

Beware when you upgrade! I upgraded from a weekly subscription to a year subscription and was still charged a weekly payment (2 x week charges went out on the same day after I had paid for a year). When asking for a refund I was told that the system for week vs year subscription is different (they don’t speak to each other) and that I should have gone in and cancelled my week subscription after I upgraded. There is nothing they would do as I signed the T&Cs saying non-refundable. Obviously I would have cancelled my weekly if I had known that this would happen but I had assumed that my account would update when I upgraded (I still feel like that makes total sense?!) I understand the non-refund policy for those who change their mind but I thought it a little unfair that they weren’t yielding for a customer in this situation. I also see that others have had this issue and don’t understand why they wouldn’t note this somewhere when upgrading (be transparent with your paying customers, give them some helpful guidance so you avoid this disappointing situation!)

I would recommend that you find another app before choosing this one. Am sure there will be a free one that is just as good. None of my plants have been diagnosed clearly - all are vague/general and all point to botanist guidance (which is extra fee). Overall, not worth the money or hassle.

Dear Valued Customer! Thank you for taking the time to share this feedback. We are very appreciative of detailed feedback and we want to assure you that your insights help us review our opportunities to improve the PlantIn app. Please mind we are so proud you have chosen the PlantIn application after trying it out during the trial period and decided to opt for it to become your gardening companion. We believe we make great strides in giving our customers the alluring support they deserve and we are very sorry to hear about this uncommon app experience with the purchases made. To start with, we want to confirm that the lifetime account is a one-time in-app purchase while the subscription is a recurring payment so they are processed separately. Please know that our app developers are working hard on trying to improve the overall PlantIn user experience and direct feedback from our customers is taken into consideration. We apologize for the inconvenience and hope that you will give us another chance. It is important for us to know that you can change your mind. Please note that you can leave feedback at the support@plantin.xyz email address anytime and be sure that it will be taken into consideration. We are here for our users and our community and will continue to be. Thank you for your devotion and hope you keep using the app! We wish you all the best from the bottom of our hearts.

I took free trial. Before the expiry of free trial, I cancelled my subscription, still it has deducted weekly amount twice. After cancellation, premium membership still shows Active but the option to cancel membership disappeared after I cancelled it the first time. I don’t really know what to do next as there is no customer care phone number. It has already deducted 60dhs and I am worried how much more this app gonna deduct even if am not interested in it. Looks like a fake one.

Dear Valued Customer! We regret to hear that we have let you down. We can see how this affects the experience you're having with the app. We are always trying to be better. We would like to inform you that all charges can be applied after the customer's permission. Please be assured we are listening to your insights and encourage you to reach out to our support team if you have any additional questions or concerns, send us a detailed description at support@plantin.xyz and they would be glad to check this issue accurately for you. Thank you for reaching out!