Roxy Cinemas UAE 17+

Roxy is one of the best cinemas ever and they have amazing prices and offer a great experience.

However, they really need to work a bit harder on their application, it is very slow and basic.

While attempting to book tickets with my family, I encountered an issue when selecting my seat. The system indicated that my preferred seat was unavailable, as it appeared someone else had already reserved it. As a result, I chose a seat in front. Unfortunately, it later turned out to be a glitch in the app—no one had actually reserved that seat. By the time I discovered this, it was too late to make changes. This experience has left me deeply disappointed, as it has disrupted my plans and diminished my excitement for this outing, which I had been eagerly anticipating for weeks. I am frustrated with the system’s efficiency and hope immediate measures are taken to address such issues to prevent them from affecting others in the future

I am writing in response to the reservation I made with my family to watch the movie Blue Beetle in Dubai Hills Roxy Cinema

, Although the show was very beautiful, and the organization of the hall was good, as usual, the level of services was below par, especially with regard bringing food on time. In previous visits, the food was late in arriving for me and my family, but in this show, the issue reached the point of not bringing some of the food at all.

This is in addition to the lack of response from the staff for the messages sent through the food page, which negatively affected our visit.

Providing the food at the time of the show is part of the experience of visiting the cinema, and when payment is made for food, it is to be eaten during the show and not after it ends. Therefore, my family and I might have a second thought if we decided to visit Roxy Cinemas in the future.

Thanks