there is a problem with operations. Once I book, I receive at least 3 calls from different people. Somebody calls me and says he is on this way, then a minute later somebodyelse calls me and says he is on his way. I literally just booked! Why do these people call me all the time? I see the update on the app, if I need to ask something I can call them anyways. It is very very inconient when I am in a loudy place which is the case most of the time after a night out. I usually don’t want to use it because it is such a hustle and takes my last half an hour away in the party because I have to look at my phone all the time, go to a silent place and answer the calls. If drivers need any info it should be chat only, please somebody look into it and make those calls stop.

The chauffeur met with an accident while being my car from the garage from SZR Al Ghandi service centre at 12:13PM. The car where he banged was been driven by a lady and she on the spot filled a police complain online but that got rejected because the police asked her that Zofuer have to do the complain or the chauffeur, the lady and owner of the vehicle have to go to barsha police station.Then after talking to the chauffeur and the lady, I also went to the Barsha Police Station. There the chauffeur started crying that if we file a complaint then he will loose his job and the company will not pay his salary. But the officer at the Barsha station suggested that we have to follow the procedure which is to go back to the accident spot and call zofuer company representative and ask him to file a complaint then the lady will get a green ticket and I will get the clearance and finally your company should pay for my damage and take full responsibility of incident.We went back to the accident spot but we cannot connect to your company and deliberately the chauffeur did not connect us to the representative whereas he was talking to one. Finally we were tired and fed up with all this and it was 3PM so we all departed as we had other commitments.Now you can check the photos and tell me how to proceed with the police complaint

I would like to share my disappointment regarding a recent experience with your service. I had scheduled a ride for 9:45 PM, but even by 10:10 PM, the driver neither showed up nor responded to my calls or messages. The app continued to show that the driver was nearby, yet there was no update or communication from their side.When I reached out to your customer support team, they were unable to provide a timely solution and informed me that I could either wait for a reassigned driver or cancel the ride. Due to time constraints, I was left with no choice but to cancel.I’ve used your services before and never faced such an issue, but this incident has made me realize that even a confirmed booking does not guarantee that a chauffeur will actually arrive. I hope your team looks into this matter seriously and takes steps to ensure better reliability and communication in the future.

My experience with Zofeur has left me with a bitter taste of disappointment in my mouth.In New Year’s Eve the only option available for booking a driver was to pay 500 aed to get a driver for 12 hours.What was the point of this policy if not a simple money grab? Just a cynical exploitation of existing customers. I can’t imagine anyone needed it and actually used a driver for 12 hours and I’m sure Zofeur knew this and instigated the policy anyway.I’d really like to know how may of these drivers were re-booked that night.Customer service when asked respond with “the policy was clearly explained and required you to opt in” - as if there was any other option available.Completely unnecessary and completely cynical. An honest approach would have been to simply weight the booking rate - double time for example. Even triple time. But for the only option to be charged for 12 hours you were never going to use is pretty galling.There are plenty of other options out there providing this service, my suggestion is you use any of them before this one. If they think this is an acceptable way to use their customers I would suggest they don’t deserve to have any.

I had high hopes for Zofeur, but my recent experience in Abu Dhabi was disappointing. The assigned driver was only about five minutes away from my location, yet it took Zofeur over an hour to get him to me. This delay was due to their internal logistics, as the driver had to be picked up and delivered by the company before starting the service.To be clear, the driver himself was exceptionally professional, courteous, and apologetic—he was clearly not at fault and did his best under the circumstances.However, the underlying issue is with Zofeur’s operational model, which seems inefficient and unreliable—at least in Abu Dhabi. When using a chauffeur service, dependability is key, and unfortunately, Zofeur did not deliver. I cannot recommend this service if you’re looking for punctuality or reliability.

Extremely disappointing and unreliable service.After booking a ride 15 days in advance, Zofeur cancelled our trip at 4:00 a.m., leaving us effectively stranded one hour away from home on New Year’s night.This was not a last-minute booking, nor an unforeseen situation, it was a confirmed reservation made well in advance, and cancelling at that hour shows a complete lack of professionalism, responsibility, and respect for customers’ safety.Being left without transport in the middle of the night on such an occasion is unacceptable. A service that presents itself as premium should never put customers in this position.I would strongly caution anyone against relying on Zofeur for important or time-sensitive journeys. We certainly will not be using this service again.