I have been using the Zomato app for the last couple of years and have found it to be extremely useful and reliable. The range of food choices offered is quite extensive for all pallets while there is also a wide variety of restaurants to choose from. The app also assists with finding fine dinning, which is great knowing that all this is available under one app and not needing to switch to another. The customer service have also been prompt whenever there has been an issue with the order ensuring that I was informed about the issue and suggestions regarding the solutions. Except once when the restaurant declined the order, the amount deducted was not credited back, something I did not pursue. The location on the Google Map link needs to have a more accurate location pin as the location to my building always shows the building opposite and there have been a couple of instances especially with new riders s when they mistakenly deliver to the wrong location when they don’t pay attention to the name on the building. I’ve tried several times to correct this but the situation remains unchanged. The riders have always been courteous and patient. I wish they get better training in safe riding and perks that help them especially during the hot months. The safety gear that they use are sometimes a mismatch not making their use effective when required the most. Last but not the least, thank you to the entire Zomato team for making the experience what it is. A hug to the entire delivery team for the wonderful dedication they seem to persevere with. Thank you 🤗.

I am a frequent user of zomato pro however after today i will not be using this app again.. it’s not the first time i’m facing issue with zomato.. 1, For watching IPL final i have booked one table with one of the good restaurant near me and the zomato confirmed the booking and sent the confirmation details also. After getting this confirmation i have cancelled by previous booking with another restaurant. On the final day i got a message that the reservation is cancelled due to some reasons. In fact i loose my reservation on both restaurant and the zomato customer service the worst one couldn’t help me on this 2, Before this i have an issue with zomato regarding on refund.. they have promised to make make the refund in 7 days however i got it on 35 th day after my continues followup.. the interesting fact is that i have paid double the bill for getting this refund (it’s only as per zomato teams instruction) The customer service who supported me on this was the worst one.. even they are not ready to share the incident number to me for the further followup. Every time i need to tell whole story for the followup. I almost chat 8 a 10 time for the same. 3, more than 2 times i went to restaurant after seeing it on the zomato pro app, the interesting thing is 2 of them were permanently closed for more than 2 mnth. Still it was showing open on the zomato pro with some offers.. when i contacted zomato regarding these.. they thanked me for updating this information to them. Please keep in mind“ its not my job to update zomato”

I placed my order at 12:39am. Next 5 minutes my order was showing the rider is on the way. The application says delivery in 30 to 40 minutes. I waited for informed time and called the customer service. The person said the order is on the way it will reach you in next 10 minutes. I wanted, i was starving badly and again chatted with the customer service they said wait the order is on the way. He said resturant is not responding i can only say wait. I told them to cancel the order he said i cant i told them i am crying and starving i am hungry the person said it will reach you soon. I was literally crying due to hunger. 2:15 am the order was still not received! Wow i told them i dnt need it now because i wont spend the halal money i earn on such service. Rider came and told me i received your order 15 minutes back and i am here. I returned the order and told the rider thank you. He said resturant is really busy today i said than why are they accepting orders. Simple just say no like any other resturant does. You deducting money and saying your resturant is busy. Anyways i need my money back and i told the same to customer service. Please dnt order from Texas Emirates Hills resturant. If they are serving this way for customer in JLT god knows what they will do for others. Zomato team was calling them and the resturant was not responding. I will blame zomato for the same as why they listed such irresponsible frenchise. At the end i stayed hungry and will surely sleep without eating anything. Thanks zomato and Texas chicken for letting me down.