Zomato: Food Delivery & Dining 4+

So I did an order days ago and the driver delivered to the wrong address when I called him he said he left it in the reception of my building I went down it was not there I don’t know why he didn’t come up and knock and deliver it to my door... anyways I called the customer service they had no idea where did the driver dropped my order... and the money will take at least 10 days to be reversed in my card ... now today I did order sth else and by somehow the address switched to my old address and I saw it on the spot I called the number of the restaurant they told me I have to call zomato I went to the chat option and I told the customer service agent that the address is wrong , he promised me he will tell the driver ... then the driver called to inform me that He reached the old location and no one updated him about the new one. And of course he refused to deliver the order to the new address when I asked him !!! He was rude and he hanged up on me. At the didn’t receive my order and again it will take 10 days to get my bank redound... this is unacceptable because I did before the same mistake with an other app and everything went smooth... I will never order from zomato again ...

There’s no better alternative for Zomato in UAE. I’ve been using this app for years now. In the first couple of years everything was perfect. Customer service was prompt and truly helpful, reasonable delivery charges (Zomato provided drivers). But what happened??? Cmon guys, don’t be so greedy! What the hell is with this new pop up adds??? “Upgrade to Zomato Gold to skip this add”. Seriously??? Is it not enough that we are paying 7 drh (almost 2$ btw) for the delivery for YOUR drivers? The percentage that you are getting from restaurants for EACH order made through app is apparently not enough either? Let’s get more money from annoying our customers! I don’t want to upgrade, and I don’t want to be pushed to do so in such a filthy manner! You didn’t improve application in any better way, moreover, it’s getting worse! To get a reply from customer service is a challenge now. And even if you got one, in 90% of the cases answer will be “oh, sorry, we cannot reach the restaurant to get an update on your order. Maybe you can try calling them yourself?”. Why should I? Both parties are paying you for your service, it’s your job to do follow up!
Anywho.... It’s very disappointing to see how great idea is turning into money sucking *hit.
I would gladly delete Zomato at all, but as I said in the beginning - there’s no alternative.