Yandex Eats: food delivery 4+

😭

The 2000 dram discount didn't work. We tried 4 different bank cards several times and it didn't work it said "Failed to add card" so we couldn't get the discount. And i tried ordering bubble tea and it came without the boba because apparently we had to click on the "Add boba" when it should be common sense for boba to come with BOBA!!. I dont know if this is our mistake or the apps mistake but either way disappointed, but atleast the milk tasted good.

Developer Response ,

Hello!
We are sorry that this happened. Please contact us via chat or via email to love@eda.yandex.ru. We will solve this situation.
Thank you for your feedback!

Drivers don't speak local, English or Russian, lack of minimum level of communication

Most of drivers don't have minimum level of communication, and can't deliver it to your location, several times I had the same issue and refunding money definitely is not a solution when you hungry or have a guest who waiting for food.

This is really annoying, being such a big company and hiring literally everyone without making sure that drivers have minimum level of communication local, or at least most popular languages in region (English, Russian), means that you at Yandex don't care about your customers and quality.

Almost everyone who uses Yandex had a same experience, really it doesn't cares you, don't you get same feedback?

Indian couriers are ruining user experience in Armenia

This review is only about Armenia. Yandex eats was a great service, but recently they’ve started massively hiring Indian couriers that cannot perform even basic tasks.

Out of 3 deliveries 2 was awful, in first case courier thought that my name was the address and couldn’t use the map to find the right building, and I had to run around my street to find that courier. In the second case, the courier has entered the building and just handled my order to some random girl on the first floor.

I’m not hating Indian people, but these cases were really frustrating to me, probably it’s because Yandex couldn’t teach them to do their work properly.

Also I’ve had a situation, when my order was cancelled without any notification because they couldn’t find free courier, so I needed to make another order, and in the result was waiting for the food for 1.5 hours.

I’ll better switch to Glovo, pay a bit more for delivery, but have much better service.