Accor All - Hotel booking 4+

Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it.
As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus.
The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget.
Im not planing to change to other groups for the time being.

Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips.

I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded.
Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.

I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar.
I felt so disrespected . I have not booked with this hotel since.
How do u build brand loyalty like that?
I am so disappointed.