Description

The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.

What’s New

Version 4.13

• System Search - Customers with more than 10 linked systems can now leverage search on the system selector that appears in the side menu.
• Today Widget for Lights - Now you can control your lights directly from the Today View. Set up this feature under the App Settings tab in the lefthand navigation.
• Performance Improvements and enhancements
• Bug Fixes

Ratings and Reviews

4.7 out of 5
19.9K Ratings

19.9K Ratings

deegee97 ,

App has very little functionality

I really don’t think I have ever written a App review before, but felt the need to now. This app really provides very little functionality for controlling all the things the app can do, and there are very few instructions available on how to control what you can. Often it seems to require you to log in to the website to control it, but that defeats the purpose of the app.

I also don’t understand why I can silently arm the alarm but not silently disarm it? If anything I’d think it would be the opposite, but regardless, both should be an option. Additionally, I really thing there should be some sort of panic button available as an option.

If ADT can consider having the app work with IFTTT it would be great - my separate cameras automatically turn off and on when I leave or come home based on GPS location only - I would think an alarm system could/should have a similar option.

Developer Response ,

We appreciate your feedback!

- Mazen

5manmoose ,

Cool until I needed it

Dear whoever responds to these. I’ve already called and emailed so don’t leave a blanket response to this. I got this installed last October and it was working fine. Videos were recording, I could access them and watch them. Things have been quiet so I wasn’t worried. Until I went out of town for 6 weeks. My neighbor called and said that some decorations have been stolen off of our patio. No problem I have ADT Control. I go in and nothing has recorded since December and my camera in my backyard isn’t even working. I called and there was some things at home I had to physically do to get my system reset. 2 weeks later I go home and have to physically unplug the camera and do a reset of the system from my control panel. These aren’t app problems except I had no idea any of these things were a problem until I checked. If my camera is down, I need to know. Also why did I stop recording? You apparently have to go in and create rules for recording but in my app the area where I create a new rule is “greyed our” like the button is there but I can’t click it. Why is it so hard for me to control things on my ADT Control APP? Also the lady I talked to in customer service was wonderful. No complaints there.

Developer Response ,

Hello! We'd like to make sure your system is working properly and as intended at all times! Please give us a call at 800-238-2727 at your earliest convenience so that our technical support team can troubleshoot, and send a technician out if need be. Thank you!

-Mazen

Meli Jeepster ,

Alarm

Alarm panel goes offline but all my other devices & services stay on. I can not call after 11pm to get through if my system doesn’t work, & even though I switched services, prepaid, have 2 accounts they keep charging me for a home I don’t live in & paying for 3 services. I got it resolved after 3 months of harassment calls, they cleared the fees, then charged me again & said I was past due on a previous account & that my current account services would be interrupted & would be disconnected. They have called me at 5 & 6 am multiple times to tell me my new account is ready to be serviced & a tech to come out, but I have no new account & that set up was 4 months ago. . I have documented all my calls. Now my service is down yet all my other devices are connected & can’t get through or set my alarm! What’s suppose to be peace of mind & was great for a few months, has turned into a pain in the &$$. Make sure you go with the company at not an authorized dealer, & while I pay more for a brand name I should have read all the reviews. I’m very disappointed.

Developer Response ,

We are disappointed to hear of the experience that you have had. We are happy to help you with this. Please reach out to us at alwaysthere@adt.com.

Information

Seller
ADT LLC
Size
181.5 MB
Category
Lifestyle
Compatibility

Requires iOS 11.0 and watchOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.

Languages

English, Dutch, French, Hebrew, Icelandic, Japanese, Norwegian Bokmål, Portuguese, Spanish, Swedish, Turkish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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