Air NZ 4+

I have found this app to be very nicely designed and useful. Many apps are just modified versions of the website, but this one actually enables me to navigate more quickly to do what I need to do, and provides timely updates on flight delays and other travel details. Some functions do send you back to their website but for routine stuff, you can get it done or get updates within the app.

I always fly air new Zealand at least two to three times a year minus the Covid years in which I was unable to fly . I always book premium economy aisle seat and pay for it , my way there from Los Angelo’s to Auckland went fine with no problems , however on my return I was very upset to learn that my seat had been changed from 24j to 27 E
In the middle
I have bathroom issues that is why I like aisle seating I asked the gentleman to kindly give me back my original seat however he wouldn’t and made it a big deal and was not the least helpful when I explained my situation he just went on to say the flight was sold out , I was so upset that I didn’t eat or drink anything on the way home so I wouldn’t have to use the bathroom to embarrass myself or other passengers
I feel he could’ve showed a little compassion and try to help me out and on top of that I still haven’t gotten my airpoints or credit for my flight back to USA , I will be traveling in November and hope that I don’t get that sort of experience again

New update October 22, 2022: your app needs a Covid reporting section. For when someone on a flight tests positive you can warn other passengers to be careful. My husband and I caught covid on your non-stop flight from NZ to NY this past Monday October 17, 2022. A woman on that flight coughed and blew her nose non-stop for 17 hours without anyone putting her in a mask or moving her away from people. Then we ended up next to her in the border entry line for TWO HOURS! While she was doubled over hacking up a spleen the entire time. With no mask. Infuriating.
We have tested positive today, Saturday.

Old review:
Why have an app if it doesn’t work like an app? No updates on the gate #, limited ability to properly store info like passport numbers, can’t use the check in feature, no ability to get refunded for double payments on seating or luggage, etc. You fill out all these data inputs and then they don’t work! Aaargh. The only thing this app is good for is to store your basic flight info, and that’s a bit sketchy too. Hey guys, talk to whoever designed Jet Blue app, or American Airlines app, or Delta app, etc.