Alza 4+

Co řict? Proste Super :)

Some recent improvements to the returns department helpful and
this ordering application works somewhat well however...

Alza the company provides no competent human service for faulty products, refunds, or returns.

The problem then becomes solely the customers responsibility.

They do not use or respond to telephones, nor have any inter-office communications. It then becomes a "Kafka-esque" rabbit hole of burecratic denial and web based complaint forms.

No formal EU level customer support training for staff yet.

While the purchasing process has been simplified, customer support is then passed along to the manufacturer, and this retailer will not be concerned with solving or processing your concerns.

A narrow profit margin requires a narrow business plan to encourage return customers.

Will not be returning to use this application or support this company.

Keep trying Alza. Improvements do not qualify success.

Customer satisfaction should be your ONLY objective.

Thank You.

Error sometime