Kum & Go 12+

This was a somewhat basic but fully functional app that I used frequently. A solid 4 stars, as it did what I needed and worked properly.
I downloaded the new update while I was at the gas station about to get gas. It looks like they added a lot of flashy stuff to the app (I haven’t really explored it yet), but it is no longer mobile friendly. The keyboard covers up the “login” button. I was finally able to get to “create an account” and was able to get logged in from there. Then I selected the fuel up option. When I put in my pump number, I realized the number keypad is covering the “select pump” button. I tried for about 5 minutes to figure out a way to get rid of the number keys or change the screen orientation (you can’t). Since I didn’t have another form of payment with me at the moment, I left, went home and got a card, then went to a closer gas station to get my gas.
Please fix this!

If you are still having problems after the updates, please reach out to our customer support team at customerrelations@kumandgo.com. Thanks!

The new update isn’t working correctly. I’ve tried using it a few times, only to give up - which stinks because I like the rewards. At first it wouldn’t let me add a new payment. Then discovered more steps I had to complete in order to be able to pump gas than previously. I tried again this week and it looked like it was going to work… but the app stopped the gas pump at $5. I wanted my full 20 Gal. reward. Lol! The cashier from inside tried to help, but couldn’t. She proceeded to tell me there’s been multiple complaints about the new update.
I really enjoyed using the previous app. Very convenient and loved the rewards! Please fix this new one!

Sorry for the inconvenience, if you are still having problems after the updates, please reach out to our customer support team at customerrelations@kumandgo.com. Thanks!

Let me start off by saying I love the Kum and go gas stations and have really been enjoying their expansion into the Denver market. However the recent change to the points system and the app have really turned me off recently. I would always get exited when I would buy fuel or refreshments and would get a notification that I had received a free slice of pizza! Now that is no longer happening. The app is not user friendly, the points conversion to cash or fuel is annoying and requires extra steps I don’t want to mess with. Kum & Go was my favorite gas station, and now they may have lost that first place position.

With the new program, &Rewards members earn 10 points per $1 spent in-store and on mobile orders as well as 5 points for each gallon of fuel pumped. Instead of your rewards being selected for you, you will now be able to trade &Rewards points for &Rewards Cash, which can be used to purchase almost anything in the store, or an &Fuel discount for cents off per gallon. We wanted to give the reward of flexibility to our customers. If you continue to have problems in the app, please let our customer care team know at customerrelations@kumandgo.com.