Antivirus One - Virus Cleaner 4+

Remote Trouble Shooting - Trend Micro

I was experience a problem where Antivirus One would find a virus, correct it, and the virus would occur again within a couple of days. We tried to remedy this problem with Trend Micro Support sending email instructions and the I the user carrying them out remotely. This was difficult, time consuming, and not very effective at best. I resisted remote trouble shooting initially but after days of trying the email method realized that remote trouble shooting was a better approach. We established a date and time remote trouble shooting would occur. After the experience I have no reservations with using remote troubleshooting through Trend Micro. It was performed in a professional manner. I was able to commute and observe the remote control of my system. I truly believe that this remote trouble shooting effort took only a fraction of the time it would have taken for a user to correct the problem using instructions through email communications. In addition to the correction, Trend Micro was able to extract files and obtain information that possibly will be incorporated in future software releases that will alleviate future problems. I would without hesitation use Trend Micro's remote trouble shooting if ever needed in the future.

Works Perfectly

Had a glitch on my MBP and knew it was from downloading one of those stupid Adobe Flash updates without really examining it. Led me to buy this Virus software and through a VERY EASY and CLEAN interface, it found all 6 viruses! I checked on my Timne machine backup and it found the virus on that external harddrive too. I couldn't figure out how to delete from Time Machine so I wrote tech support and they gave me easy instructions and they were very quick to respond. I was very surprised at how fast, easy and uncomplicated this process was. My only advice for the software company is to display the entire folder link that is infectedin a display so I didn’t have to take a pic of the extended link with my camera and trace it back to infected files. Also maybe add a time frame to how long it will take to scan the external hard drive which is huge, might have given me better idea of how long it will take. Backuphard drives could take a few hours. Thanks for a great product. Clean, easy and simple.

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This is another app whose services are not at the level where they can simply sell a paid version. I am not willing to support their business design, so I will never know what "serious issues" they were referring to. Since you have to pay for the "scan" feature, and no other app has raised any concerns, I assume it is something minor, like my screen not going blank for two minutes instead of one. However, it is ironic that they seem to care so much about the free version having functionality...just kidding. Most apps would at least inform you about the issue and whether there is a potentially dangerous file that could harm your computer and/or compromise your identity. I have never come across an antivirus software that does not provide at least the file's pathway. If anyone fell victim to supporting this Ponzi scheme and it turns out to be anything other than an actual serious threat, PLEASE report these deceitful individuals.

I understand that this may not be the most professional review. However, it is also unprofessional to advertise a free app called "Antivirus One - Virus Cleaner" that does not deliver any of the promised features without payment.

Developer Response ,

We are really sad to see your ratings for our app. Can you please share detailed feedback about the app at mac_support@trendmicro.com? We assure you that we are working really hard to provide you the best experience.