HSBC HK Mobile Banking

Name: HSBC HK Mobile Banking
Rating: 4.7 (9816 reviews)
Author: HSBC Global Services (UK) Limited

All-in-one financial services

Free

9.8K Ratings
Ages

4+
Years
Category

Finance
Developer

HSBC Global Services (UK) Limited
Language

EN
+ 2 More
Size

770.4
MB

HSBC HK Mobile Banking app (HSBC HK App) Designed specifically for our Hong Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage your everyday banking needs on the go. Key features: • New customers can open a bank account on our app without visiting a branch (For Hong Kong customers only); • Log on securely and verify transactions with built-in Mobile Security Key and biometric authentication; • Pay friends and merchants via FPS QR code, mobile number or email and transfer & pay bills/credit card easily • Check your account balance, credit card balance, insurance policies and MPF at a glance; • Review your investment performance and swiftly manage your transactions in one place; • Stay informed with push notifications for eStatements and eAdvices, incoming FPS funds and credit card payment reminders etc. ‘Chat with us’ offers 24/7 support for you --simply log on and tell us what you need help with. It's as easy as texting a friend. Get started with HSBC HK App now. One touch, you’re in! HSBC Life Well+ programme in HSBC HK App works with Apple Health to sync workouts data. *Important Note: This App is designed for use in Hong Kong. The products and services represented within this App are intended for Hong Kong customers. This App is provided by The Hongkong and Shanghai Banking Corporation Limited (‘HSBC HK’) for the use of customers of HSBC HK. Please do not download this App if are not a customer of HSBC HK. The Hongkong and Shanghai Banking Corporation Limited is regulated and authorised to carry out banking activities in Hong Kong S.A.R. If you are outside of the Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country/ region/territory you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction or country/ region/territory where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. Please be aware that HSBC HK isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App. This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer or solicitation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. In particular, credit and lending products and services aren’t intended for or promoted to clients resident in the UK. By applying for any credit and lending products through this App, you’ll be deemed to have confirmed that you aren’t a UK resident. Persons dealing with HSBC Hong Kong or other members of the HSBC Group outside of the UK aren’t covered by the rules and regulations made for the protection of investors in the UK, including the depositor protection provisions of the Financial Services Compensation Scheme. Packaged retail and insurance-based investment products aren’t intended for or promoted to clients located in the EEA. By applying for or transacting in any such products, you’ll be deemed to have confirmed that you’re not located in the EEA at the time of such transaction.

Ratings & Reviews

4.7

out of 5

9.8K Ratings

Very secure, almost too secure
12/03/2018

DORORORIROR
Almost too encrypted, so many double triple steps for a simple payment. The Chase bank app is a lot more straight forward. Perhaps there can be a minimum amount before all the double encryption or extra questions need to appear.
Very secure, almost too secure
12/03/2018

DORORORIROR

Almost too encrypted, so many double triple steps for a simple payment. The Chase bank app is a lot more straight forward. Perhaps there can be a minimum amount before all the double encryption or extra questions need to appear.
The worst banking app ever!
Aug 14

xmsong02
HSBC has the worst app and online service. I don’t understand how its rating is 4.7 while most of the ratings given by users were 1 or 2 stars. When you login your account online or on their mobile app, there are only two things you can do - either transfer or make a deposit. I believe most people login to their account would want to see their account balance and transaction details first, even they make transfers, they would still want to know their account balance first, but HSBC just hide these information. It always takes me some time to find out my account detail. Also, even you get to the transaction details, it only shows you the transaction from the last statement. How stupid it is!!! Why does HSBC think their clients have no need to check their account details, only transfer or deposit money when they login?

Developer Response
Hi xmsong02, we are keen to know more about your case for our service improvement. Please contact us via chat bar on HSBC HK App, “Chat with us” function on our website or our customer service hotlines. Thanks.
The worst banking app ever!
Aug 14

xmsong02

HSBC has the worst app and online service. I don’t understand how its rating is 4.7 while most of the ratings given by users were 1 or 2 stars. When you login your account online or on their mobile app, there are only two things you can do - either transfer or make a deposit. I believe most people login to their account would want to see their account balance and transaction details first, even they make transfers, they would still want to know their account balance first, but HSBC just hide these information. It always takes me some time to find out my account detail. Also, even you get to the transaction details, it only shows you the transaction from the last statement. How stupid it is!!! Why does HSBC think their clients have no need to check their account details, only transfer or deposit money when they login?
Developer Response Aug 18
Hi xmsong02, we are keen to know more about your case for our service improvement. Please contact us via chat bar on HSBC HK App, “Chat with us” function on our website or our customer service hotlines. Thanks.
Garbage app, & security like Fort Knox just to access YOUR OWN money
09/08/2020

KenSuen106
Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app. First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the last...it’s like pulling hair just to access your own money.Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from overseas...it’s been over a month since I mailed my form, and still haven’t heard anything back yet. Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.
Garbage app, & security like Fort Knox just to access YOUR OWN money
09/08/2020

KenSuen106

Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app. First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the last...it’s like pulling hair just to access your own money.Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from overseas...it’s been over a month since I mailed my form, and still haven’t heard anything back yet. Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.
Weird login failure and u don’t ask for a review mid transaction!
05/23/2019

Anaya1506
So one fine day the app suddenly told me that I was entering an incorrect password and I know I wasn’t. The helpline guys suggested I try going the forgot password route. Long process ensued (the helpline guys were most helpful), which involved changing of passwords and a trip to the branch. When we were ready to restart, helpline asked me to delete the app and download again. Except this reload let me use my old password! No more messages of incorrect password! Some glitch in the app lead to all the fuss 🤯. Still waiting for HSBC to get back to me about why this was happening. Hoping this will catch their attention.
Weird login failure and u don’t ask for a review mid transaction!
05/23/2019

Anaya1506

So one fine day the app suddenly told me that I was entering an incorrect password and I know I wasn’t. The helpline guys suggested I try going the forgot password route. Long process ensued (the helpline guys were most helpful), which involved changing of passwords and a trip to the branch. When we were ready to restart, helpline asked me to delete the app and download again. Except this reload let me use my old password! No more messages of incorrect password! Some glitch in the app lead to all the fuss 🤯. Still waiting for HSBC to get back to me about why this was happening. Hoping this will catch their attention.

We’ve been working hard to improve the HSBC HK App. Update now to: • Discover the new ‘Budget’ tab. Master your cash flow, find ways to save, and bank smarter • View and trade with your leveraged limit • Turn eligible purchase and bill payments into instalments directly from your credit card transaction history • Check your maximum Cash Instalment Plan amount from the Cards tab If you need any help, chat with us 24/7 in the app. Investment involves risk. To borrow or not to borrow? Borrow only if you can repay! T&Cs apply.

Version 3.64.0

Nov 5

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics