AVG Secure VPN & Proxy server 4+

I have been with AVG for years now and have been happy with their products. Lately their VPN has been placing my location in Italy rather than the USA. This would be a good thing normally, but I’m having to disable the VPN when I want to conduct financial transactions. I’ve already contacted customer support and was told this is a Google problem. I am looking at having to not renew my subscription when that time comes. This is occurring on my iPhone, iPad and Windows PC.

Update: AVG reached out to me and offered a suggestion to updating my location settings. That suggestion seems to be working on all of the above mentioned devices. Thank you for reaching out! I will continue to use AVG for the foreseeable (and hopefully long term) future!

Hi, please choose 'USA - Gotham city' as your location and let us know if now it's working. Thanks, AVG

We have had AVG anti virus on our laptops for years . We have grown to trust AVG.I was very happy to find that they developed a VPN for the iPhone ! I had problems with the VPN not staying on consistently. I received a very prompt response from the support, at their prompting reinstalled it from the App Store , pushed the little wheel and turned WiFi and cellular with the green dot to the right( which is “on”) . My AVN has been on consistently for 24 hours so far : fixed . I’m glad to have this, as I travel internationally and need to go on all WiFi , even at airports . I pay annually and see that I have the discount : Nice!

Hi, thanks for sharing your positive experience with our application, we really appreciate it. AVG Mobile Support-Team

I’ve used this VPN (though used is an overstatement) for over a year. It is the slowest VPN I have ever used to the point I have to turn it off to avoid multi-minute loading times on normal website pages. It often turns itself off without my knowledge so it’s efficacy is lacking. I’ve reinstalled it and tried other server locations to no avail. It also has one of the longest connection times I have ever seen on some days.

UPDATE: Regarding the developer response, I am aware of how VPN’s work. I have also used NordVPN and PIA, the difference in the speed at which a site loads was negligible with those services. They also didn’t randomly deactivate themselves without even a notification. I do use the optimal server location as recommended by the app. I will, however, try using it again to see if any of the aforementioned issues have been resolved.

Hi, thanks for your feedback. Unfortunately, it is the truth that the VPN may slow the internet connection down. There are two reasons for the slowdown:
1) The internet communication is being encrypted "on the fly".
There is being a 256 bit encryption applied on all your internet communication what creates quite a "load" on the device´s processors and generally slows everything down (you can imagine that it is like if you would have to use morse code instead of talking).

2) The internet communication is being re-routed over our secured server.
Now there depends on the location of the server. If you are (for example) in the Thailand and connect to the UK server then all your internet communication travels to the AVG Secure VPN UK server first, then to the server that holds the page you wish to view (what may be back in Thailand) and then back to the UK server and from it back to your device. As you can imagine this slows the speed of the communication down because of the "long way" the data has to travel.

Still, the speed should not go down to a level that it would make usage of internet impossible. Also if you would like to assure yourself a good speed, I recommend to try to use the "Optimal location" option.

Hope this explanation helps. Please feel free to contact my colleagues on mobile-support@avg.com if the speed would go to "unusable level". Daniel*AVG