Massage Heights 4+

was great until they changed it

I’m getting really tired of companies that change everything to rebrand or relogo stuff every couple of months, and then need to rebuild apps, websites, issue new cards, etc. It’s a pain for the customers. I only book through the app, and now since they’ve redone the logo to an ugly squid looking thing, it freezes up my (new, fully updated) phone, and is unusable. Before this change, the app was great. The only thing I didn't like is that it wouldn’t tell you who your past appointments were with, which is a nice feature to have if you get someone new and want to remember or rebook with them. Maybe this newer version does that, but I’ll never know, bc it doesn’t work at all.

Developer Response ,

Sorry for the inconvenience. We have discovered the issue that is affecting a small subset of users. Our developers are working on the fix and an update should be available in the App Store within the next day or two. Thank you for your feedback and your patience.

Why require credit card info?

I’ve been a. Massage Heights customer for several years now, and I pay a monthly membership. After each massage I pay (with my credit card on file) for any amount that isn’t covered by my membership credits and then schedule my next massage. I’m never asked to pre-pay for the next appointment.

I downloaded the app and tried to use it to change my next appointment, because I had a scheduling conflict. I was able to cancel the existing appointment, but I on trying to schedule the new date and time I was prompted to enter my credit card details. This didn’t make sense to me because the app said I had enough credits to cover the appointment, plus Massage Heights already has a credit card ‘on file’ for me and I’ve never had to pre-pay before. I feel my credit card is safer from being compromised the les#i have to give the details, so it just seems dumb for the app to require credit and details to change my appointment.

One step forward, one step back.

The good news is they are finally listening! Before this last update, it was nearly impossible to book an appointment with the therapist you wanted unless it was same-day because the app wouldn’t let you choose said therapist if they weren’t working on that day. That’s been fixed but now they took away the ability for you to see your account and how many services and elevations you have available. For people like me who are trying to catch up, this is a step backwards as I can’t see what I’ve paid for now. For the future make decisions with forward moving purpose. Strive to be better and recognize what you’re doing well and leave well alone.