Massage Heights 4+

I’ve been a. Massage Heights customer for several years now, and I pay a monthly membership. After each massage I pay (with my credit card on file) for any amount that isn’t covered by my membership credits and then schedule my next massage. I’m never asked to pre-pay for the next appointment.

I downloaded the app and tried to use it to change my next appointment, because I had a scheduling conflict. I was able to cancel the existing appointment, but I on trying to schedule the new date and time I was prompted to enter my credit card details. This didn’t make sense to me because the app said I had enough credits to cover the appointment, plus Massage Heights already has a credit card ‘on file’ for me and I’ve never had to pre-pay before. I feel my credit card is safer from being compromised the les#i have to give the details, so it just seems dumb for the app to require credit and details to change my appointment.

The good news is they are finally listening! Before this last update, it was nearly impossible to book an appointment with the therapist you wanted unless it was same-day because the app wouldn’t let you choose said therapist if they weren’t working on that day. That’s been fixed but now they took away the ability for you to see your account and how many services and elevations you have available. For people like me who are trying to catch up, this is a step backwards as I can’t see what I’ve paid for now. For the future make decisions with forward moving purpose. Strive to be better and recognize what you’re doing well and leave well alone.

I love to have an app to check open appointments, but this app has so many glitches it’s annoying to work with. Today it is only letting me book appointments in Seattle, when I live in San Diego. Also it will often show appointment times, and when I try to select something specific, like female therapist, it will say no appointments, but then book me with a female anyway.