Intoxalock 12+

not the best

Honestly if i could do it over it would not be here. The device has destroyed three car batteries in a year! They nickel and dime the crap out of you and even when you are correct, your wrong until they are out of excuses. I have had two devices installed now because of their error and each time i was told there is nothing wrong until i paid for my own mechanic to do up a report to show them i wasn’t making it up. Here is the best part of this device...it stays on constantly in your car! But when your battery dies because this is in the car, you have to pay $75 to this company each time it loses power. oh and it does if you don’t drive the car every day, or it’s too cold, or you have car problems. I have been told so many things by these people i’m just over it. And it’s not like u can change companies, nope once it’s in you gotta get an order for them to remove it!

Developer Response ,

We are sorry for the negative experience you've had. we would like an opportunity to work with you on a resolution. A supervisor can be reached at 515-461-2253 and would be happy to assist you.

This company :)

Gonna leave a 3 star review so they don’t filter my message out right away. The best thing about this company is that when I get to remove this device from my car in a month, it’s gonna feel like Christmas! Their customer support are basically demonspawn summoned by the d*vil himself. I’ve found contacting their customer support is a complete waste of life and energy, UNLESS you miss a payment. Then you can bet they're gonna be calling right away to collect that payment! I think my favorite part about their device, is how it stops working every couple weeks, or how it makes your car stop working every couple weeks, or the hidden fees! Too many awesome things to chose from! I Wish I could use stronger language to talk about this company because I have a lot of beautiful things I wish I could tell them, but they’ll just have it removed. Life is unfair sometimes. Stay away from these people, they’ll make you really dislike life for however long you have to deal with them, which is usually at least 6 months. But if you chose them, have fun with your $150+ a month headache! Everyone have great day, besides intoxalock, you can have a bad day.

Get your terms in writing so they can’t screw you

Like the above review mentioned, they find ways to charge you for anything and everything. You are subjected to unreasonable fees and dishonest representatives. They told me if there was a lockout that they would come to me, for a cost included in my monthly price. They gave me a bunch of excuses like, “we can’t find any record of that in our notes,” referring to the plan they sold me. Three times I was transferred to a “supervisor” until the last representative told me supervisors don’t work on the weekends. This is extremely unprofessional, and I don’t appreciate being flat out lied to about those terms because fees are already extremely unreasonable and you bare all costs for this device not matter the rep tells you, they’re lying. Whether it’s lying to me about what’s included in my plan, or pretending to transfer me to “supervisors,” it makes the whole company look like a joke or a scam. I document all my correspondence with Intoxalock and the DMV.

I’m writing my senator to expose the level of manipulation and irresponsibility associated with Intoxalock. I’m all for keeping people safe, but I don’t like when companies take advantage of people just because they’re in the position to do so. There are other companies worth checking out in my humble opinion.