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Description

You’ve found us: the new way to buy a car! Use the Vroom app to find your next great car, and have it delivered to you - all without taking a trip to the dealership.

How, exactly? Here’s how it works:

HIGH-QUALITY CARS
Browse thousands of late-model, low-mileage cars and trucks on the app, with new cars and trucks added every week.

EASY FINANCING
We partner with a dozen major partner banks to get you a competitive rate that’s right for you. You can also pay with cash or finance with your own bank.

DELIVERY
Delivering, now and always. Buy a car entirely online and have it safely delivered, contact-free.

VROOM LIMITED WARRANTY
All vehicles enjoy a 7-day or 250-mile return period, so that you can make sure it’s the right car for you
Each car has an accident-free Carfax history report
Every car comes with a free limited warranty

HAVE A QUESTION?
Vroom’s customer support is here to assist you.
Call us at: 855-524-1300
or
Visit us at: https://www.vroom.com

Download the Vroom app today and discover the new way to buy a car.

What’s New

Version 2.0.1

Performance updates & bug fixes

Ratings and Reviews

4.6 out of 5
14K Ratings

14K Ratings

JoeMontbleau ,

Customer service

The purchasing and delivery of my new vehicle along with the pickup of old one went smooth as could be. My new truck showed up with a dead battery and some chips on the windshield. Not a huge deal. They reimbursed me for the battery as they should have. However getting my windshield fixed has been a disaster. I bought my truck in December and I’m now finally just scheduled to get my windshield replaced on Monday. I was also told by the glass company if they can’t figure out the ticket number issue with vroom I’m responsible for the windshield invoice. I’ve tried calling customer service for vroom legit 20 times and I either get ignorant employees who basically don’t want to do anything and put me on hold for 45 minutes or very helpful employees but still don’t get anything done for me. Keep in mind I contacted Vroom the day I received the vehicle with the transport damage and have email trails to confirm everything I did. If your car comes in perfect shape I believe you’ll be a true supporter of vroom. If you go through what I’m going through I think I’d rather deal with the lying salesman at dealerships.

Geminifreak98 ,

GO TO CAR MAX

Service so bad they can’t even blame Covid! I started my journey to buy and trade in a car with Vroom in late November. Everything was going fast and easy. Got the car no issues it’s a nice car, traded vehicles and they priced it $3,000 less than what they estimated without saying why. Car was in perfect shape no smoking and mileage low we moved to the mountains and wanted to get a sturdier ride for the winter. Not the bad part though. We went through all of our temp tags constantly waiting for our title and registration. No one knew why we weren’t being notified, I called and called same answer and no one understood and when I spoke with someone higher they didn’t know and when they said that’s the title and registration personnel job I asked for their number or to be forwarded they didn’t know the number that happened multiple times with different people. It took 4 months before they sent the final paperwork! Then took another 2 months to get a notification that Vroom finally did their part and sent it to the state and did not give me new tags bc the state only allowed them to do 3 mind you 3 temps that barely lasted for a month. Vroom should be disappointed with their staff and train bc clearly everyone you have is incompetent. I just got my title and registration today. You can’t even blame Covid on your faults. Do people a favor and either stop or get your stuff together. Worst experience I have ever had.

aubguy1534 ,

Nothing but lies. Buyers beware

After purchasing a F-150 on August 6th I had a delivery date of August 17th and after the vehicle didn’t arrive I called Vroom and I was told there was an issue with the carrier getting there to pickup my vehicle. So a few days passed and I called back and Vroom had no updates so I started doing some research on my own since I received no call backs like I was promised and I was able to find out who the delivery company that was supposed to be transporting my truck and I was told that on the 15th they attempted to pickup my truck and Vroom wouldn’t release it. So after many hours on the phone with Vroom I was told that the vehicle was still going through inspection even though these vehicles that are listed for sale are supposed to be inspected prior before they are listed for sale. So fast forward to August 24th I’m finally contacted by Vroom and they informed me they couldn’t deliver this vehicle because the engine the engine had failed and if I wanted to pick out another vehicle I would be contacted within in 72 hours. At this point I know these people can’t be trusted and I informed that they just needed to refund my $7500 dollar down payment and their reply was someone will contact you within 72 hours to go over that. This is the shadiest company I’ve ever encountered. My suggestion to anyone considering Vroom if you cant put your hands on the vehicle don’t trust these folks.

App Privacy

The developer, Vroom, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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