Passport Photo Booth US AiD 4+

I needed a photo to renew my Japanese passport and living in the US, not all local drug stores/office supply stores offer the size of photo needed for this purpose. I took a picture using my phone (I used a ring light and stood in front of a white wall to make it easier for the app) uploaded it to this app. It removed the shadow and made the photo appropriate to use as a passport photo, I then chose Japanese passport for the size and paid for the photo to be delivered to my house. The process was easy and seamless, but this is where I hit a snag. The photo came within the week, but the photos were cut. The cutting was sloppy and all of the photos were cut smaller than the required photo size. Additionally the Japanese passport requirements mentioned to bring the sheet of photos uncut.
I contacted the team for this app and they quickly sent a new sheet of photos, uncut, free of charge, and within the week.
I am happy to report that the Japanese consulate has accepted the photo.
Even though there was a snag, the team was responsive, professional, and quick to provide help. And the whole process worked.
I can recommend this app to anyone in my position. (Just as an FYI, I did end up getting photos as Staples just as a backup. That worked fine as well.)

Thank you very much for your review. We will try to do everything to receive full 5 stars from you in the future 😊 Greetings 📸

We used the app to get visa photos for Germany. After uploading our iPhone pictures, we immediately got the digital version of the visa photos. To ensure the best photo quality, we also paid $6 ($3 for each printout) to order the printouts. The app promised that we would receive the printouts within 72 hours after they were mailed out. But it took 6 days to receive them. Since we had to mail our visa application documents earlier, we went to the local CVS store with the digital photo files to have them printed out there. It only costed 84 cents total instead of $6 we paid on the app. Our advice is to avoid order printouts on the app if you need them soon. As for the photos, they were accepted by the consulate. So in the future, we will only use this app for the digital photo files due to its simplicity and quick service, but will use local CVS stores for printouts.

We are very sorry about your experience with the App. Our customer service is always there for you, this is weird you didn't get a response. We work 24/7 and are always available for our customers. we are in Poland but the photos are sent from agents in your country. In case you need any further help, please contact me at emma.best@photoaid.com Best regards, Photo AiD Team

My mother in law needed to have her passport renew. I went to several Walgreens and they stop taking passport photos because of COVID. I did some research online and came across photo aid app. Took pictures of my mother in law and submit it. Took a few minutes for the experts to review and sent confirmation that the photo is accepted and will be ship out.
After 5 days of waiting, I look at the confirmation email and realized maybe I had imputed my address incorrectly and email customer service. But instead of waiting for a reply, I had placed another order just in case the first one was wrong. But after a few hours, Jessica from photo aid reassure me that the address in the first order is fine and I will received them. I then told her I placed a second order, and asked if that can be refunded. She answered quickly and said it would be easier if she refunded the first order. Having that said, I got the pictures on the 6th day and the refund on the 7th day. The customer services is stellar and I showed my mother in law the pictures and she’s so happy with them. I’m so happy I found this app for future use!

Thank you for your feedback! Your words are very motivating. We recommend ourselves to the future, we are constantly improving our operations to make the process of taking photos even easier! :-) Best regards, Photo AiD Team