Farmers Insurance Mobile 4+

What a Great App!!!
I visited my local Farmers agent’s office to make some subtle changes to my auto insurance policy.
While driving home I realized that I had neglected to ask for a new proof of insurance card reflecting the changes made to my account, so instead of calling the office I installed the app. Not only were things updated on my policy in the time it took to make the seven minute drive home, my new insurance ID card was available to print and/or capture in a screenshot on my mobile device for handy reference. For all I know, those changes were already reflected on the app before I even walked from the office to my car.
After being a customer for several years I have yet to have an accident or require the services of my Farmers agent. If they are even halfway as easy and accurate to deal with as the app is, I’m sure it will be a positive experience in the end.

I requested to speak with a manager to explain my Farmers payment that got returned due to my gym membership making a mistake on an auto debit in the same bank account. I changed my payment method so this does not happen again, but your Rep was being rude and saying discriminate things toward me about my returned payment, and when I called her out about her demeaning words to me (a customer), she hung up the phone! When I called back, all I heard was laughing and saying their manager was on lunch after I was out on hold multiple times so I released the call. I am looking for another Insurance company for auto and renters insurance because I would never tolerate that kind of customer service, EVER!
On my own, I finally got to sign up for paperless after I was told that your website had issues(never resolved) because it was not recognizing my email or that I was a member. I am supposed to get a discount for this option, but not sure if that was even corrected!! And, when trying to submit a review and picking very unique and unusual “nickname’s” that you have to choose before submitting say’s, “ this name is already taken” and won’t let my review go through… WOW!!!

Update- I left a very negative review as a day I needed this app to work something was wrong and i could not even log in. Anyways this has been fixed and the app is working smoothly. I have used this app to make a claim/ pay bills and 99% of the time it has been great. But there was this one time at band camp band and …

So I am only doing this so a dev can see this and fix the app. Can't log in so the app is worthless right now. Every time I try and enter my user name when I click over to the password it clears my user name. And when I try and log in with a fingerprint it again puts no user name in. Can log in from my iphone browser just fine. Really want this app to get fixed because I love paperless. 5 star app when working!!!