Your journey with us starts the moment you open the KLM app. Customise your booking, stay informed, and use the in-app boarding pass... Everything required for a smooth trip is at your fingertips!
BOOK A FLIGHT
Select a flight and book your ticket in the KLM app. Do you want to save time for future trips? Save your personal details directly to your profile. Even better: Scan your passport with your smartphone to upload all your contact information at once.
MANAGE YOUR TRIP
The KLM app will show you all you need to know about your flight. View the pre-travel checklist and adjust your booking at any time until check-in. Want lounge access or extra legroom? You can enhance your travel experience yourself in just a few taps.
MOBILE BOARDING PASS
Travel with peace of mind – no need to print out your travel documents or wait in line at a check-in desk. Get your boarding pass directly in the app or add it to your Wallet. It’s so easy!
Manage all things Flying Blue from your personalised dashboard. Check your Miles balance, book a reward ticket, change your profile, and access your digital Flying Blue card all in one place.
STAY UP TO DATE
We’ll keep you in the loop with real-time updates on your journey. Turn on your notifications for gate changes, check-in times or exclusive offers. You can also share your flight status to stay in touch with those on the ground. They’ll be happy to know you landed safe and sound.
On the move or planning a trip from your coach, the KLM app will take you by the hand every step of your journey.
This update contains a few changes to the design of the homepage and several bug fixes and performance improvements. Thanks for using the KLM app. Don’t forget to let us know your feedback!
Ratings and Reviews
Easy but need special assistance
It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!
Skyteam and its partners
As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-(
KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM.
In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.
Membership = spam
I actually don't fly very often, and especially not since Covid came to be, and I've never set foot on a KLM plane; I just went on a binge recently where I found all the airlines the people spoke highly of and had good experiences with, and downloaded their respective apps and joined their frequent flyer programs just so I'd be ready when the day came that I did want to resume air travel. So far, of the 10 or so airlines I did this with, KLM is the only one I've noticed that makes receiving their marketing emails a condition of membership in their frequent flyer program. I am not a fan of mindless marketing emails the don't have anything to do with me other than trying to get money out of my wallet, so I looked for an "unsubscribe" link at the bottom of KLM's messages, and it came to light that the only way to stop the emails was to cancel membership in their frequent flyer program. So I did. Which means I won't be flying KLM at any time in the foreseeable future.
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- Koninklijke Luchtvaart Maatschappij N.V.
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- Age Rating
- © 2011 Koninklijke Luchtvaart Maatschappij N.V.
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