KLM 4+

It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!

As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-(

KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM.

In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.

I actually don't fly very often, and especially not since Covid came to be, and I've never set foot on a KLM plane; I just went on a binge recently where I found all the airlines the people spoke highly of and had good experiences with, and downloaded their respective apps and joined their frequent flyer programs just so I'd be ready when the day came that I did want to resume air travel. So far, of the 10 or so airlines I did this with, KLM is the only one I've noticed that makes receiving their marketing emails a condition of membership in their frequent flyer program. I am not a fan of mindless marketing emails the don't have anything to do with me other than trying to get money out of my wallet, so I looked for an "unsubscribe" link at the bottom of KLM's messages, and it came to light that the only way to stop the emails was to cancel membership in their frequent flyer program. So I did. Which means I won't be flying KLM at any time in the foreseeable future.