On the move, or on the couch, My Sprint encourages users to live their lives without worrying about their Sprint account. Check for upgrade eligibility, view and pay your bill or find the tech support you need. Improving your experience is important to us. Feel free to let us know the ups and downs of your journey by contacting us at MySprintFeedbackfromiTunesStore@sprint.com.
Sprint is always striving to make your app experience better. We've done the usual bug fixes & performance improvements to keep things humming!
Ratings and Reviews
This new update makes this 5 stars worth!
I’ve been having Sprint on and off throughout the years. Sprint has improved over the years. This app has improved over the years. While I still feel the development is a little bit behind compared to apps from Verizon and AT&T, I’m glad we’re moving up.
Absolutely love the fact that I can upgrade and/or add a line straight from the app. This avoids having to call telesales, visit a store and deal with pushy sale reps or chat with a representative and expect he got the order right. I like to be in control of my services but what I like more is to be in control while on the go. The website is not 100% reliable which is why I’m glad we’re able to do a little bit more from the app. I love that the app is “iOS” material. By that i mean the app runs smooth, no lag, crash or bugs. It loads immediately and works as advertised.
I’m not going to talk about the cons because we know we’re missing a lot of features from the website, instead I want to congratulate the developers for not forgetting about us. We do appreciate your dedication. I can’t wait to be able to do more from my smartphone.
If I could give it 0 stars I would. I find it very funny that when I log on to the app it shows me my balance due and will take a payment no problem, however if I want to pay a past due balance ONLY and not the balance that isn’t due quite yet I have to log in 2 additional times then when I finally get to the screen to make the payment I choose the past due balance and it tells me they’re having technical difficulties ? I realize I should have my balance paid on time however that isn’t always the case & though they do allow you to pay the past due amount they make it extremely difficult as if they force you in to paying everything off at once.
I am currently eligible for an upgrade and everything was going smoothly until the last step and I get the same message that they are having technical difficulties. I thought downloading the app would be easier to access my account pay my balance but I believe I might just delete the app and continue using the website 🤷🏻♀️ which also has its own problems but apparently they cannot fix simple issues anywhere. My current device only has 100 left and I plan to pay this off and have it unlocked and switch carriers. From reading previous reviews it seems like people have to go through hell and back just to get a device unlocked that THEY PAID FOR , and someone will definitely hear it from me if I have to go through that when I get mine unlocked.
Poor customer support
I had a issue with call merging and I was unable to do it especially when the second call was incoming. My friend who is also on Sprint was able to do that. I texted the customer support since it was way past business hours. I explained the entire situation to them and they looked for answers in their articles and came up with nothing. Finally he assured me that I would receive a call from the technical support next Day morning 7 am. I never received the call. Finally, I called them and was kept on hold for 10 minutes, explained the situation to her, she then kept me on hold for another 10 minutes while looking through the articles, then finally found nothing and forwarded my call to a technician. I then explained it to him and he again kept me on hold for another 15 minutes, told me the same thing which the previous person had said. I questioned them how it worked for my friend if that facility was not available on Sprint. His only response was that friend might be trying out a third party app (which he wasn’t). I said fine then let me know which app is able to do so and his response to that was he didn’t know! He again put me on hold and transferred my call to a Manager, which again went through the same line of conversation. So after 50 minutes of call, I get to know Sprint doesn’t support an incoming merge call facility! I feel like living in 20th century!
- Sprint Nextel Corporation
- 103.2 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2019 Sprint Corporation. All rights reserved.
With Family Sharing set up, up to six family members can use this app.