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Ratings and Reviews
Since we got our phones it has been nothing but trouble. I live in Seattle and rarely have service. When I have gone to the Sprint store in Ballard they have been rude and unhelpful. I was told to purchase a signal booster. That will not help me when I am out and about. The verbiage used when we began our plan never indicated that our phones were being leased. That was quite the surprise when we were finally at the point when we could leave Sprint and get a better carrier. The manager of the Ballard store told me that it was not Sprint. The problem was my phone. My music not streaming and my inability to post photos, use Uber, etc was a problem with the apps not the service. I felt like he was more I interested in selling me product boosters than admitting that Sprint still has only 3g service. I can’t even report when there is a service issue because I rarely have service without being on WiFi. I cannot wait to be done with Sprint and as soon and our LEASED phones are paid off we will leave immediately. The phone service and customer service has been terrible and I gladly tell everyone I can how horrible Sprint is.
Poor customer support
I had a issue with call merging and I was unable to do it especially when the second call was incoming. My friend who is also on Sprint was able to do that. I texted the customer support since it was way past business hours. I explained the entire situation to them and they looked for answers in their articles and came up with nothing. Finally he assured me that I would receive a call from the technical support next Day morning 7 am. I never received the call. Finally, I called them and was kept on hold for 10 minutes, explained the situation to her, she then kept me on hold for another 10 minutes while looking through the articles, then finally found nothing and forwarded my call to a technician. I then explained it to him and he again kept me on hold for another 15 minutes, told me the same thing which the previous person had said. I questioned them how it worked for my friend if that facility was not available on Sprint. His only response was that friend might be trying out a third party app (which he wasn’t). I said fine then let me know which app is able to do so and his response to that was he didn’t know! He again put me on hold and transferred my call to a Manager, which again went through the same line of conversation. So after 50 minutes of call, I get to know Sprint doesn’t support an incoming merge call facility! I feel like living in 20th century!
Pleas continue to make more improvements
I’ve been a customer for over 18 years.. I find it upsetting that I never have more then 2 signal bars of service when I’m sitting at home and or while at work. I’ve complained about this before and was told that the towers in my area are damaged and need to be repaired. There was no timeline given in regards to when it would be repaired so I was sent a “Magic box” which was suppose to boost the signal in my area, but ended up being just a piece of junk. I had to monitor this thing every couple days to make sure it didn’t automatically shut off which it did often.
It’s very upsetting to be in my office and work next to someone who has T-Mobile or AT&T and they have excellent service but I have to go near a window just to be able to have 1 signal bar worth of service. I would appreciate any attention to this area of your serve because I often think of leaving Sprint to receive the service I pay for.
I live in Dallas, TX which isn’t a rural area, so I’m unsure why Sprint can’t do better when it comes to servicing its “Loyal” customers. I pay for 4 full bars/ 5G or whatever you call it.. I would like to receive what I’m paying for.
- Sprint Nextel Corporation
- 110.2 MB
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
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