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We’re all thrilled to enjoy the basketball tournaments this year, and we think you’ll find equally exciting our latest enhancements to the T-Mobile app. Whether you’re home on the couch watching a game or out celebrating a victory with your team, it’s even easier to manage payments wherever and whenever you want. Try adding or editing payment methods right on your phone, making it simple to complete a one-time payment.
Ratings and Reviews
Alexus an Exceptional Representative T-Mobile has been fortunate to have representing the company!
I went through 3 days waiting to resolve the purchase of iPad 8 plus and a Samsung Tablet. After 7 years with T-Mobile this was my first difficult experience. With that being said I decided to call T-Mobile about this situation and the T-Mobile Professional, Exceptional,Patient, Alexus in Birmingham, was an absolute Gem in resolving a three day frustrating experience. I am a retired Accounting Manager from a multi franchise organization and Trust me when I tell you, T-Mobile, You have the Best of the Best in this young lady! She turned an absolute mess into a, “ I love T-Mobile moment! “ if I were not retired I’d be trying to steal Alexus from you as I know from experience how very difficult it is to find anyone with the ability to change a customers state of emotions from zero to 60 in just a few moments. It’s important to Employees to know the impact they’ve had in the company that keeps your customers coming back. It’s not the product it’s the Representatives that keep your customers with T-Mobile.
Thank You Alexus!
Glad we switched but didn’t get what we where originally promised
Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.
Updated-I have revised my review to five stars. Apparently all three of the numbers on my family account were linked together, which causes a problem with this new app. If you have a family plan make sure the numbers are unlinked and you will be able to see all of the numbers on your family plan in the app and manage them as you would expect.
The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website.
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The following data may be collected and linked to your identity:
- Contact Info
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The following data may be collected but it is not linked to your identity:
- Search History
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- T-Mobile USA, Inc.
- 87.4 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2021 T-Mobile USA
With Family Sharing set up, up to six family members can use this app.