Zoho Assist - Remote Desktop 17+

Remote access & support app

Zoho Corporation

    • 4.7 • 624 Ratings
    • Free
    • Offers In-App Purchases

Screenshots

Description

Zoho Assist is a reliable remote desktop app that allows you to easily and securely connect to remote PCs from any location at anytime. One of the best aspects of Assist is that it works seamlessly across all major platforms.

Technicians can use Zoho Assist to launch a remote support, screen sharing, or unattended access session to support customers and fix issues in real time.

Key Features

Siri shortcuts: Start sessions, search for and connect to distant machines, and more using voice commands.

iOS widgets: With the iOS widgets feature, you may save your favorite URS device and access it directly from the home screen.

App lock: App lock provides a biometric lock to secure unattended remote support device.

Dark Mode: Choose between dark and bright modes based on your preferences.

Power options at the remote end:
- Log off
- Reboot
- Shut down

Schedule a remote session with a specific time, date, and other details.

Use Assist's text chat option to communicate effectively with your customer during an active remote support session.

Multi-monitor navigation:
Technicians can access and control multiple monitors during a support session.

File transfer:
Send and receive files (up to 5 GB) from technician device to customer device during a remote session.

Session Notes: Take contextual session notes during a session without needing to switch between apps.

Screenshots sync:
Screenshots captured during a session may now be synced up to the cloud.

In-App purchases allow users to subscribe to Zoho Assist which enables these features for them:
-File Transfer
-Send Ctrl+Alt+Del
-Reboot and Reconnect
-Schedule Sessions
-Session Notes

Quick guide:
Install Zoho Assist Technician app.
Install the Zoho Assist customer app on the device you need to connect to.
Initiate a remote support session on your device and then prompt the customer to join the session using the customer app.

Privacy Policy and Terms & Conditions:
-https://www.zoho.com/privacy.html
-https://www.zoho.com/terms.html

What’s New

Version 3.2.2

Bug fixes and performance enhancement

Ratings and Reviews

4.7 out of 5
624 Ratings

624 Ratings

San_Guard ,

Works great!

Recently started using this as a replacement for TeamViewer (free edition). I do alot of remote support and I was looking for a free solution with minimal effort to get running. I looked into several free alternatives that could do unattended and remote support but I needed something that could get setup in restricted networks only ssl and http open. I couldn't find a free solution that I didn't need to open ports or setup some sort of reverse proxy. I then looked for paid solutions and found many that cost a fair amount but they worked then I found Zoho assist not only did it do what I wanted but had a free version and even the payfor version didn't break the bank!

Cryptofist ,

Outstanding!

We are currently using the Remote support app and social media platform for our computer support business. Must say, I’m beyond impressed. In a day and age where a business scalability is vital to its success, Zoho comes through. Zohos Pricing and customer Support are unmatched and the options seem never ending. I’m super excited to see how the future of our business looks as we grow with the use of other Zoho apps!

Lilactrap ,

Useless

Zoho Assist (normal non-phone app) is growing on my since I was forced to stop hiding GoToAssist. Was excited to hear there was a phone app for agents. Tried it out testing into my own computer...

1) connects quickly
2) the mouse, click control demo is unintelligible. It asks if you understand. I select No thinking it would give me a move advanced demo. Nope just jumps into session... why ask then?
3) so I figured out the touchpad feature is the only option, otherwise your finger covers where you are pointing and when the screen is so small, accuracy is critical.
4) so I figure this is only good for monitoring my laptop. For example, I have this project where a program is running all night. Great! I can use this app to check in every half hour to see if it finished or crashed... no go.
5) if you minimize the app (for any reason), it disconnects you from the session. So far, after it does that, I’ve not been able to restart the session.
6) sometimes it says it’s waiting for the client to approve... but it’s not. I am on my laptop and there are no prompts etc.

So in short, good alpha test app. Let me know when beta testing starts.

Developer Response ,

Hi, Greetings from Zoho Assist. Please find our response to your queries below. 2) the mouse, I select No thinking it would give me a move advanced demo. Nope just jumps into session... why ask then?

If you choose the "No" option, we will show the demo every time you connect to a new session. We will change the pop-up in our upcoming updates.

3) so I figured out the touchpad feature is the only option, otherwise your finger covers where you are pointing and when the screen is so small, accuracy is critical.

We support both Touchpad and Trackpad in our app. To change to Trackpad, go to Session - Preferences - > choose the Trackpad option.

4) so I figure this is only good for monitoring my laptop. For example, I have this project where a program is running all night. Great! I can use this app to check in every half hour to see if it finished or crashed... no go.

We have features based on the pricing plans. Take a look at the below link. Please write to us at assist@zohommobile.com if you're looking for any specific requirements.
https://www.zoho.com/assist/pricing.html

5) if you minimize the app (for any reason), it disconnects you from the session. So far, after it does that, I’ve not been able to restart the session.

This is Apple's OS behavior. It will automatically clear the session after five minutes in the background. To join the same session, you can go to Home screen -> Session -> Session list -> tap on the "join" button.

6) sometimes it says it’s waiting for the client to approve... but it’s not. I am on my laptop and there are no prompts etc. So in short, good alpha test app. Let me know when beta testing starts.

Could you please send us the screenshot of the issue to assist@zohommobile.com? We would be in a much better position to help.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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