Learn Spanish - Studycat 4+

The little maze with the mouse doesn’t work! It’s really confusing for my daughter because she always tries this game and then it stops working, on the last few letters in the maze it won’t let her complete this game. Other than that we just began using the paid version of the app and it seems very cute and functional. I hope the other games aren’t glitchy like the maze one… it was a bit pricey for an app so I hope this is fixed soon. Other than that, we are happy so far!

We've investigated the error that you reported to us, please could you email us on help@studycat.com so that we can discuss in further detail?

Zero stars for customer service and IT support. The app is popular with our three kids and that’s the start of the problem. We have three iPads but family share does not work. We contacted Alex at Study cat but they refused to help us. We have the app working on one device and just need them to fix family share which they advertise buy do not deliver. They are unhelpful, dismissive, rude and condescending. They insisted that we provide a receipt. We cannot locate the receipt because it’s an online purchase. We offered to show them a screen shot if the app working on the one tablet or other screenshots proving purchase. If we didn’t purchase the program then why is it working on this device. The money to purchase the app again is not the issue. I bought all three kids Rosetta Stone instead at a much higher price. It’s the principle of the matter that Study Cat will spend more time and money fighting against providing help that just helping us. Why make such an enjoyable app and then couple it to poor IT support and the worst customer support imaginable. Their answers make we wonder why they even answer since they are just a brick wall. Don’t buy this product or any other product from these people. They don’t understand the first thing about customer service.

We're so sorry to hear that you've had a less than satisfactory experience when trying to get the support that you deserve. We've sent you an email that will hopefully go some way to resolving the issue - please can you check your inbox and let us know if there is anything else we can do to help you here. Kind regards, Dan.

I downloaded this app to help prepare my son for dual immersion school. He entered the school a year late and he needed to test into the class. The games were great, age appropriate, and my children who used it (ages 4, 7, and 9) didn’t fight me when I asked them to use it. (My son got into the school btw, not exclusively with the use of this program, but it helped).

Not only that, I only intended to use this app for a year. I thought I went through and cancelled my subscription properly. When it renewed against my wishes, I reached out to the company itself requesting a refund. They sent a VERY detailed email explaining to me how to do this with my device, and they did it before I went to bed the day I sent the first email. It was incredibly painless and I was impressed with the priority they put into making this happen.

Will definitely recommend this program to anyone who is considering it.

Thanks for your kind words, we are delighted to hear that you had a positive experience with our customer service team. Please pass our congratulations on to your son. Learning another language provides so many opportunities in life, so that's a great start!