My Etisalat UAE 4+

Good app but quite slow at times

Surprisingly well designed and easy to navigate. Only thing keeping it from getting five stars on my opinion is the slow response speed. For example if I click on My Account it takes 5 seconds or so to go the next page. Often I don't know if the app registered my touch or not due to the delay.

Zero Stars Not recommended

There is zero chance this app has more than two stars, other than bots leaving erroneously added stars.

The app has never been intuitive, is slow (when it actually works) is not user friendly, has zero actual tech support (yes you will eventually get in touch with someone) with no resolution to any of your issues.

The design is to put you in a never ending loop of self help that is designed to frustrate you so you give up and just keep paying for sub par performance. There is zero chance one of the low level workers will put you in touch with their supervisor and zero chance of getting issues fixed in a timely manner. They take your money immediately and deliver minimal service. All fluff and no substance.

Would love to speak with someone who might actually make some much needed change. Would not recommend this service, however it is one of two to choose from so, chances are you are stuck.

There is NO WAY the above 1 star ratings are true customers. No chance. I am more than willing to discuss my utter frustrations with anyone in management .

My usage information keeps disappearing

Very bad app these days. Twice today my usage information just disappeared. Spoke to your customer service they don’t know issue. They say to log out and log back in. Did that and still it says I have no wasel go plan and all my data and minutes are finished which is not true. I have many minutes and data remaining. 2 weeks ago I had problem and your tech support say they fixed the issue properly and no more problems. All the time I am having problems with wasel go. Not good for such a big telcom company. Please fix issue - I already chat to your customer support 2 hours ago. App was working and now again it’s not working!!!

Developer Response ,

Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue. Please visit this link and fill the form so our team can investigate: etisalat.ae/contactus