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Thank you for using My Etisalat App! We keep updating our App regularly to make it faster and more reliable for you. With the new version

· App allows you to activate eSIM through My Etisalat App
· Experience enhancement on different touch points of the App

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Have a question? Speak to us using Live Chat in the App.

What’s New

Version 8.3.2

Bugs Fixes & Experience Improvements

Ratings and Reviews

4.4 out of 5
4.5K Ratings

4.5K Ratings

moshehabi ,

Good app but quite slow at times

Surprisingly well designed and easy to navigate. Only thing keeping it from getting five stars on my opinion is the slow response speed. For example if I click on My Account it takes 5 seconds or so to go the next page. Often I don't know if the app registered my touch or not due to the delay.

Aizatis ,

Poor service

I was planning to leave UAE at the beginning of October, so I requested to cancel my account 10 days in advance(staff said it takes up to 7 working days). Nobody contacted me within this time frame and I was not able to pay my payments as postpaid bills will be shown next month only. As well I was told several times I won’t be charged for October. Oh, and because I already left the country I wasn’t able to pay my dues(they don’t accept foreign cards, and again I had no idea). As a result I have still pending dues for October(remember what was I told? And physically I was out of the country) and my account is still not canceled.

mahgoub08 ,

Very bad customer service

I went to your main branch at Deira to change my number under my company name but suddenly the staff and the manager in charge were unaware of the procedures.
For a whole month I go to the branch to finish the proceedings and so far I have not been able to do so because of ignorance and the company's failed system
You are a company that does not respect customers and your customer service system deals with the customer in a very bad way.
All the regret that I have dealt with you and it is time to change to another company respects the customer and help him

App Privacy

The developer, Emirates Telecommunications Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


Emirates Telecommunications Corp - Etisalat
493.4 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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