Your first delivery fee is always on us. And from now until December 31, 2020, you also get $5 off your first order in the app with code WELCOME.*
You could eat that old spaghetti in your fridge. But you could also not. | Get food you want—delivery or pickup—with Caviar.
Caviar is currently available in:
Fort Worth, TX
Los Angeles, CA (including Orange County)
Philadelphia, PA (including Greater Philadelphia)
San Diego, CA
San Francisco, CA (including Bay Area)
Seattle, WA (including Eastside)
Walnut Creek, CA
*$5 off delivery orders of $25 or more in the Caviar app, excluding taxes and fees, through December 31, 2020. Limit one use per customer.
This update includes a few minor bugs fixes to improve your ordering experience. Keep up to date so you never miss a thing (or a meal).
Ratings and ReviewsSee All
Horrendous customer service
I would say the app experience is superior to other delivery apps, which is a shame because the customer service is terrible.
Our expected delivery time upon ordering was 8:24 pm, which eventually got pushed back to 8:49 pm. The app notified us of the delay, which is better than other food delivery apps in which I’ve experienced delays but wasn’t notified. However, when order finally arrived, my husband noticed the delivery guy gave us the wrong order. Turns out he had given our order to the wrong person. Driver says he’ll contact support, saying they’ll probably re-deliver. I contact customer support on my own, and the rep offers a refund...okay, but at this point it’s past 9 pm and we still haven’t had dinner. I reply back saying it’s not okay. Rep blames it on me, saying that I selected that the items were missing and I preferred a refund. Except there are no options for “my driver messed up, get me a new order asap”. Eventually he offers $10. Their twitter account offers me $30, saying the restaurant is closed, which is why a re-delivery wasn’t available.
The correct response would have been to offer expedited delivery form another restaurant. At this point, I am not going to use this app again and will not recommend this app to my friends. Note to the developers: there are other food delivery apps out there, you are the new guy and you need to do more to stand out besides offer different restaurant selections.
Developer Response ,
Thanks for the feedback and I'm so sorry to hear about the issue you've experienced. We strive to provide the best experience with our support as possible, and clearly, we fell short here. Could you send us more details of your experience at trycaviar.com/contact with ATTN: Angie in the subject line? I'd be happy to help find a proper resolution.
Never received my food
After ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food.
I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. Caviar didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with Caviar. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use this app again.
Bad Service for the Outrageous Delivery & Service Fees
UPDATE: I contacted customer service as directed below. The short answer is, they aren’t willing to refund orders, it’s against their policy. Even if it shows up over an hour late (nearly 2 hours after the order was placed) and is cold and soggy- I’ve already gotten more than one credit for poor service. What I want is my money back. I informed them I’d be deleting the app, and got a canned response saying we hope this experience doesn’t reflect badly on them. I am deleting the app and will be ordering from DoorDash moving forward. DoorDash is now picking up many of the restaurants that were once specific to Caviar, they’re timely, and their fees are lower. I’m sorry Caviar, I tried.
. . . . . .
If the food ever got to me in a timely manner, or even lukewarm, I wouldn’t be complaining. That said, nearly every time I’ve ever use this service, the delivery time increased from the posted 45-55 minutes, to 1.5-2 hours. That’s ridiculous. I wonder how they treat their restaurants as well because more than once I’ve received strange inaccurate orders- for example, a salad will show up bare (just a container of lettuce, minus any of the listed ingredients from the site), or most frequently, anything I add on as “extra” to a dish I get charged for, but the “extra” isn’t included. I’ve requested refunds, with no response. It’s a shame bc they work with some good places.
Developer Response ,
Thanks for the feedback and I'm so sorry to hear about the issue you've experienced. We strive to provide the best experience with our service and support as possible, and clearly we fell short here. Could you send us more details of your experience at trycaviar.com/contact with ATTN: Aicea in the subject line? I'd be happy to help find a proper resolution.
With Family Sharing set up, up to six family members can use this app.