Introducing the Thomson Reuters Authenticator: one app to verify your identity to access to Thomson Reuters software, providing an additional layer of security when signing in, helping you protect your data.
Whether using this app to access Thomson Reuters software for work or personal use, multi-factor authentication adds an extra layer of protection to your data, wherever your software or data are stored. The easy-to-use design makes it simple.
If you’ve enabled multi-factor authentication for any of your Thomson Reuters software, logging in to that software will trigger the Authenticator app to notify you on your device. Simply press approve (or use Face ID / Touch ID) to complete the sign-on process, or press ignore if you’re not trying to access the software at the time.
Software that works with Thomson Reuters Authenticator allows you to authenticate on three levels:
1) Something you KNOW (your login and password)
2) Something you HAVE (your mobile device with the Thomson Reuters Authenticator app)
3) Something you ARE (Face ID / Touch ID)
• Automatic setup via QR code
• Support for multiple accounts
• Generate verification codes without a data connection
Updates layouts on approval requests for a better experience.
• Increases font size on approval codes
• Makes buttons more prominent
• Updates color contrast for better accessibility
Ratings and Reviews
New phone pairing
I need to use the authenticator to get into a website. I found out that my new phone would not pair with it. I just spent a bunch of time trying to use the faqs both on the app, as well as those posted here in the feedback. What a colossal waste of my time. I had to contact the administrator of the website to delete my old phone so I could set it up with my new one. She told me that she’s had to do this for hundreds of their firm’s clients. What a waste of her time as well. TR, you should address this.
Must be quick
This app is necessary in order to login to information provided by my employer. If I login to a desktop, I must have my phone on me in order to access this Authenticator app as it’s “two part” verification before logging me in. If I’m logging in on my phone, I have to quickly swap apps around to login, then authenticate, then verify my authentication back on the login. If you’re not used to an Authenticator, this will definitely take some getting used to.
Developer Response ,
Thank you for you feedback. Make sure your device is online when scanning the QR Code for the first time. Once the device has successfully paired, you can generate a six-digit code to enter in the desktop app if the login approval prompt doesn’t appear on your device.
It is ok. Only use if required.
I wouldn’t use this as my standard Authenticator app. But I have one vendor that requires this. It used to allow approval on Apple Watch but that broke last month with the new iOS and watchOS updates. Now have to use the phone app, and it really isn’t intuitive at all like other Authenticator apps.
Developer response doesn’t work. I get notifications on the watch but the “Accept” button no longer shows up as it did with the version on iOS 11 and watchOS 4. I do not have pin set up for the app in settings/gear icon.
Developer Response ,
Thank you for following up! We hope one of the solutions here will help. 1) On your phone, go to Settings -> Notifications -> Authenticator -> Verify that Show Preview is set to Always. 2) On your phone, go to Watch app -> Notifications -> Turn off Notification Privacy. 3) Finally, some versions of Apple watch had layouts modified when updated to watchOS 4. Check to see if you can scroll your notification on your watch to make the buttons visible. It is our hope that one of these solutions will work for you. Thank you for the continued feedback.
Original Response: Thank you very much for the feedback. Approval from your watch is always the quickest and easiest ways. Due to device security features, watch notifications will not function if the "Secure with Passcode" feature is enabled from the Settings (gear icon in upper left) menu of Authenticator. When your phone has a passcode / pin set for the device lock screen, this setting becomes unnecessary. If this setting is already disabled and you are still not getting notifications on your watch, reboot both your watch and phone.
- Thomson Reuters
- 25 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Dutch, French, Portuguese, Spanish
- Age Rating
- Rated 4+
- © Copyright 2016-2019: Thomson Reuters Global Resources. Proprietary and Confidential. All Rights Reserved. Disclosure, Use, or Reproduction without written authorization of TRGR is prohibited.
With Family Sharing set up, up to six family members can use this app.