Activate the Call Protect™ app with ActiveArmor℠ to enable Spam Blocking, Unknown Caller blocking and more, at no extra charge.
AT&T subscribers are already protected 24/7 with proactive network security features like Automatic Fraud Call Blocking and Nuisance Call Warnings.
AT&T Call Protect:
- 24/7 Automatic Fraud Call Blocking: Detects and blocks calls from likely fraudsters, before your phone even rings
- Block Spam Risk labelled calls (in-app feature): Block or send to voicemail calls identified as Spam Risk
- Send Unknown Callers to voicemail (in-app feature): Send callers not in your contact list to voicemail.
- Get a heads up on potential nuisance calls*: See warnings of telemarketers, nonprofit, surveys, account services, private or political callers.
- Personal Block List: Add individual unwanted callers to your own block list from the app or with Siri shortcuts.
- Report Spam Calls: Help identify suspected spam and likely fraud calls from the app or with Siri shortcuts. Your reports help everyone.
AT&T Call Protect Plus (In-app purchase):
- Caller ID*: Gives you incoming caller details.
- Custom Call Controls: Block or send to voicemail entire Categories (Telemarketer, Account Services, etc.) of callers.
- Reverse Number Lookup: Shows caller details when you enter a U.S. number. Up to 200 queries per user within 24-hour period.
*Available in AT&T HD Voice coverage areas
Call Protect subscribers also receive access to AT&T ActiveArmor℠ Mobile Security which helps protect your phone from malware, viruses and other mobile threats. Req’s download of separate apps. Avail. for AT&T postpaid, PREPAID, FirstNet and business wireless customers with eligible wireless service.
AT&T ActiveArmor℠ Mobile Security & Call Protect Terms:
Automatic Fraud and Spam Risk Blocking: May inadvertently block wanted calls.
Nuisance Call warnings: May include service messages and/or other permitted calls.
Personal Block List: Permits blocking of individual phone numbers (excludes private numbers).
Manage all settings via app.
AT&T ActiveArmor℠ Mobile Security & Call Protect Plus Terms:
Subscribers pay $3.99/mo. Auto-billed every month through your iTunes account unless canceled.
Subscription automatically renews and your account will be charged $3.99 unless auto-renew is turned off at least 24-hours before the end of the current period. To manage your AT&T Call Protect Plus (“Plus”) subscription, go to iTunes. Once your Plus subscription is canceled, you will be downgraded to the basic, free version of Call Protect. To remove the service entirely, you must cancel within the app or via myAT&T, after your iTunes subscription period ends. Payments are nonrefundable (subj. to applicable law).
Custom Call Controls: All call categories, except Fraud, are automatically set to allow. Manage all settings via app.
Rates: Data charges may apply for app download and usage. Other charges and restr. may apply.
Eligibility: Compatible device is required: iPhone 6 or newer running iOS 12+ and includes AT&T HD Voice-enabled smartphones. Smartphones sold by other carriers may not be eligible.
For complete terms for AT&T Call Protect, see att.com/callprotectterms
For complete terms for AT&T ActiveArmor℠ Mobile Security, see att.com/legal/terms.activeArmorMobileSecurity.html
Ratings and Reviews
Great feature, broken Plus support
The app itself is a godsend. Being able to see and block spammers, telemarketers etc. integrated into both the phone display and at the network level itself is great.
However, the app is broken in one very significant and unacceptable way. Some of the features (e.g. auto-blocking telemarketers, as opposed to just spammers) are hidden behind a $3.99/mo. “Plus” subscription. We could argue over whether the extra charge is warranted, but that’s not what this review is about. No, the issue is that the subscription option DOES NOT WORK. I have paid for it, it appears in my iTunes billing, etc. but the relevant screens in the app still say “upgrade to Plus!” I was able to access the extra features once, when I first unlocked Plus, but in every subsequent app access they are hidden again as if I never upgraded. When I click “upgrade” from within the app, it says “you are already subscribed” but the relevant menu systems do not appear – it keeps advertising a service I already paid for.
This is an incredibly bad error to have. The app essentially has taken my money and given nothing in return. Fix this, AT&T.
“Enhanced” (pay) version is good
When they first came out with this app the free version was actually pretty decent. Once they added the option to pay for enhanced services the free one became pretty much worthless to me. So I tried another app called RoboKiller but it started filtering everything no matter what my settings were and became too difficult to get to work properly so I had to delete that one and it was a little complicated disconnecting with RoboKiller. Kind of scary actually. It was forced filtering everything for a while. I decided I would go with the AT&T app because that’s my carrier so I figured it must sync pretty good.
Once I paid them that four dollars a month or whatever it is for the enhanced service it works very well. Occasionally somebody gets through but it’s just a telemarketer using their personal phone and when we all work together to report them then pretty soon they will be blocked too! It’s really nice that it tells you almost everyone’s name as soon as they call. I’m not sure why caller ID doesn’t work like that automatically anyways but this app definitely tells you who is calling my name almost every single call and that was an extra bonus.
I’m running a business and getting hassled by telemarketers it’s just a waste of my time but I do need to answer sales calls so having an app like this in this day and age is essential.
I have been using this application for along while. I have found it to be useless! The results of calls are ‘hit & miss’ with miss being almost 98% of the time. Sometimes incoming calls are not identified by the app but when you open the app later it shows as ‘telemarketer’ which really defeats the purpose since it is after the fact! In other words it does not indicate as such when your phone rings and the incoming number appears on the screen.
Further: recently discovered that calls made from a landline private number with no caller ID, to mobile phones installed with AT&T’s Call Protect or Mobile Security Apps are blocked/displayed as “Spam Risk” and the landline caller will hear looped ring tones with no options to leave a voicemail! This is a serious issue in that in an emergency a landline caller will NOT be able to reach a mobile user ( I. e., a Chile trying to reach his/her parents) or leave a message. Reported this problem to AT&T via their support line as well as their ticket creating process which has been a great disappointment. They have not resolved the issue and the problem is still outstanding. Once these apps are removed from the device as well as AT&T’s systems, the calls can come through. My advice: remove both apps from your handsets until AT&T resolve the problem. However judging by their troubleshooting folly, and lack of attention or response, I am not holding my breath.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- AT&T Services, Inc.
- 35.1 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
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- In-App Purchases
- AT&T Call Protect $3.99