AT&T Secure Family® parent app

Name: AT&T Secure Family® parent app
Rating: 4.6 (19939 reviews)
Author: AT&T Services, Inc.

Parental Controls & Locator

Free · In‑App Purchases

20K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

AT&T Services, Inc.
Language

EN
+ 1 More
Size

162.1
MB

AT&T Secure Family ® is a device locator & parental control app to help parents or guardians protect their family members by offering real-time device location tracking with safety alerts, screen time control, content blocker, website & app usage tracker, and ability to find a lost phone. Secure Family is available for all families, no matter which mobile provider you use. Take your family’s safety to the next level. KEEP TRACK OF YOUR FAMILY’S DEVICES * Locate devices in real-time on the family map and view location history * Get location alerts when your family member’s device enters or leaves a saved safety area, such as school or home * Set scheduled alerts on your family member’s device location. Are they home from school at 3PM? * Use breadcrumb map as a location tracker to know where your family member’s device was during the day * Get notified when a family member’s device has arrived at a destination with check in notifications CONTROL YOUR CHILD’S SCREEN TIME & BLOCK CONTENT * Parental controls to block apps and website content with age range filters * Block internet access instantly * Set time limits for access to your child’s favorite apps to control screen time * Track web and app usage on child devices FAMILY SAFETY AND REWARDS * Help children develop good digital habits by encouraging them to track their app usage * Parents, give your child extra screen time as a reward for good behavior * Family Members can send an emergency alert to everyone with the press of a button * Find a lost phone with a ring that enables a sound to play for two minutes to help locate the device * Support your child’s digital journey with expert-created content designed to promote safe online habits * Dual parent or guardian admin feature supports co-parenting needs Legal Disclaimers The AT&T Secure Family service is free for the first 30 days. After the first 30 days, you will be automatically billed $7.99 each month (includes support for up to 10 family members and up to 30 devices in total). Service auto renews every 30 days unless cancelled. To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family App (adults, parents or guardians) and the AT&T Secure Family Companion App (family member). Visit att.com/securefamily for details. Install the Companion App on your child’s device and pair it with the Parent App on your device. Pairing is required to access all features. Only authorized app users have permission to use the App to locate a family member’s device. Requires iOS v.16 or higher. Note: Continued use of GPS running in the background can reduce battery life. Availability, timeliness, or accuracy of location is not guaranteed. Coverage not available in all areas. There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device.  If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App. AT&T Secure Family FAQs: https://att.com/securefamilyguides The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy and the App’s End User License Agreement found at att.com/legal/terms.secureFamilyEULA.html. * AT&T Postpaid Wireless customers: View, modify or cancel service anytime within the Secure Family app. AT&T does not provide credits or refunds for partial months. * AT&T PREPAID wireless customers and all other mobile networks billed by the App Store: See Apple’s polices regarding cancellation in the App Store at https://support.apple.com/en-us/HT202039

Ratings & Reviews

4.6

out of 5

20K Ratings

Improves Communication in Our Family
09/20/2023

Peru Pete
This app is great for opening up conversations about what my children are doing in their digital life as well as physical life. I remember being a teenager and not wanting my parents to know exactly what I am doing at all times. There are too many temptations these days for kids. TikTok is like crack.So we can limit screen time and shut off at night without parental intervention. There is even a countdown before internet is shut down. Kids need sleep!! Reports on daily or weekly basis , I prefer weekly. I can see everywhere my kids go. I don’t give them opportunities to lie cause they know zi know, and we are not punitive so we discuss stuff. Alerts so they don’t have to call my wife when they reach their destination. Would be great if it monitored how fast they are driving but still the app gives us peace of mind. So far kids are mostly fine with it. We work together to set parameters, they like doing things other than their phone, just need a push sometimes. The Secure Family helps our growing family!

Developer Response
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at g07461@att.com if you have any questions.
Improves Communication in Our Family
09/20/2023

Peru Pete

This app is great for opening up conversations about what my children are doing in their digital life as well as physical life. I remember being a teenager and not wanting my parents to know exactly what I am doing at all times. There are too many temptations these days for kids. TikTok is like crack.So we can limit screen time and shut off at night without parental intervention. There is even a countdown before internet is shut down. Kids need sleep!! Reports on daily or weekly basis , I prefer weekly. I can see everywhere my kids go. I don’t give them opportunities to lie cause they know zi know, and we are not punitive so we discuss stuff. Alerts so they don’t have to call my wife when they reach their destination. Would be great if it monitored how fast they are driving but still the app gives us peace of mind. So far kids are mostly fine with it. We work together to set parameters, they like doing things other than their phone, just need a push sometimes. The Secure Family helps our growing family!
Developer Response 10/09/2023
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at g07461@att.com if you have any questions.
Won’t let me agree to terms
10/23/2023

JWS-TX
The app forced me to update. And the new app wants me to accept terms. Only choices are “I agree” which is greyed out or “Decline” which is the ONLY thing I can do. And when I type Decline it says I can’t use the app. Then allow me to accept. Honestly. Does anyone test these applications? Or are they outsourced to cheap labor countries that, well, you get what you pay for. Right now the app is. I longer useable. This app let me locate my son back in June. He turned off his find my phone. But he couldn’t shut off this app. And it allowed me to find him the day he tried to commit suicide and get him to a hospital and save his life. Wish it were more accurate, but it gave me an area and I found him. AT&T is charging way more than other cell companies. Can’t you pay for quality programmers? Fix this!Also this app says my son has to download some app too. Even though it said this in the past, I never did snd the tracking still worked. I think to the nearest cell tower, but still have me an idea. And now it needs a helper app? Who designed that? If a kid doesn’t want to be found, he can delete the app. If this requires an app on my sons phone for me to track him, what happens if he tries to commit suicide again and disappears and I can’t find him? My guess is the answer would be a huge lawsuit against AT&T.

Developer Response
We're so sorry you're having issues with the app! We would love to help investigate the issue with you. Please contact our app support team at g01318@att.com and include your mobile number.
Won’t let me agree to terms
10/23/2023

JWS-TX

The app forced me to update. And the new app wants me to accept terms. Only choices are “I agree” which is greyed out or “Decline” which is the ONLY thing I can do. And when I type Decline it says I can’t use the app. Then allow me to accept. Honestly. Does anyone test these applications? Or are they outsourced to cheap labor countries that, well, you get what you pay for. Right now the app is. I longer useable. This app let me locate my son back in June. He turned off his find my phone. But he couldn’t shut off this app. And it allowed me to find him the day he tried to commit suicide and get him to a hospital and save his life. Wish it were more accurate, but it gave me an area and I found him. AT&T is charging way more than other cell companies. Can’t you pay for quality programmers? Fix this!Also this app says my son has to download some app too. Even though it said this in the past, I never did snd the tracking still worked. I think to the nearest cell tower, but still have me an idea. And now it needs a helper app? Who designed that? If a kid doesn’t want to be found, he can delete the app. If this requires an app on my sons phone for me to track him, what happens if he tries to commit suicide again and disappears and I can’t find him? My guess is the answer would be a huge lawsuit against AT&T.
Developer Response 10/27/2023
We're so sorry you're having issues with the app! We would love to help investigate the issue with you. Please contact our app support team at g01318@att.com and include your mobile number.
Infancy stage
07/17/2019

Father of smart child
This app is probably the best we have found, however we are kidding ourselves when we think our children won’t use a separate VPN or other hidden social media on the web, we simply can’t keep up. That is where it is important that if you are willing to install this on your child’s. The app really needs to have a time limit for the screen time as well as the times of day to use. I think we all would be shocked to see that there is literally hours of screen time that once was used to daydream, read books, or play soccer. Screen time is important and needs a limit just like we had when young on amount of TV time. If possible, somehow limiting APP installation without our approval would also work well. If the user could not install any apps without first approval, it may help. The last thing would be to state “Until this program can be embedded into the actual AT&T phone or system, our kids will always be able to figure out a work around”. It is imperative you also talk with your kids to make this work. There still needs to be a lot of trust. Your trust in your child is still a better deterrent than this program at this time.

Developer Response
We appreciate your thoughtful and helpful feedback. As you stated it starts with a proactive conversation with your child to build trust. Technology alone can not build or replace trust. Our development team works hard to improve Secure Family within the guidelines established by the OS supplier. Thank You, AT&T Product Management.
Infancy stage
07/17/2019

Father of smart child

This app is probably the best we have found, however we are kidding ourselves when we think our children won’t use a separate VPN or other hidden social media on the web, we simply can’t keep up. That is where it is important that if you are willing to install this on your child’s. The app really needs to have a time limit for the screen time as well as the times of day to use. I think we all would be shocked to see that there is literally hours of screen time that once was used to daydream, read books, or play soccer. Screen time is important and needs a limit just like we had when young on amount of TV time. If possible, somehow limiting APP installation without our approval would also work well. If the user could not install any apps without first approval, it may help. The last thing would be to state “Until this program can be embedded into the actual AT&T phone or system, our kids will always be able to figure out a work around”. It is imperative you also talk with your kids to make this work. There still needs to be a lot of trust. Your trust in your child is still a better deterrent than this program at this time.
Developer Response 08/13/2019
We appreciate your thoughtful and helpful feedback. As you stated it starts with a proactive conversation with your child to build trust. Technology alone can not build or replace trust. Our development team works hard to improve Secure Family within the guidelines established by the OS supplier. Thank You, AT&T Product Management.
Best Parenting App Hands Down
01/28/2024

Cfl@TheBeach
I have five kids and with the new updates, this app is exactly what I need to be on top of things and keep healthy screen habits for my children and filter all the bad stuff. The tracking is perfect for knowing when the kids arrive home from bus before I get off work. All the features this brings to all devices is monumental for parents. Life360 sells data and doesn’t cater to families or devices. The integration between devices and parent/child devices is magic. Kudos to ATT for being the leader in family safety. Might the most important app you ever download. I recommend at least trying the trial to see how in control you feel as parent knowing boundaries can be set for electronic devices and content. Mom approved!

Developer Response
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at g01318@att.com if you have any questions.
Best Parenting App Hands Down
01/28/2024

Cfl@TheBeach

I have five kids and with the new updates, this app is exactly what I need to be on top of things and keep healthy screen habits for my children and filter all the bad stuff. The tracking is perfect for knowing when the kids arrive home from bus before I get off work. All the features this brings to all devices is monumental for parents. Life360 sells data and doesn’t cater to families or devices. The integration between devices and parent/child devices is magic. Kudos to ATT for being the leader in family safety. Might the most important app you ever download. I recommend at least trying the trial to see how in control you feel as parent knowing boundaries can be set for electronic devices and content. Mom approved!
Developer Response 01/30/2024
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at g01318@att.com if you have any questions.

• Secure Family is now available to all families, no matter which mobile provider you use! • Access to the Digital Wellness site designed to support your child’s digital journey with content developed by specialists in online safety. • Bug fixes and updated UI to improve your experience.

Version 11.5.3

Sep 4

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data