Screenshots

Description

SIGNATURE EXPERIENCE
Enjoy our signature design as you turn your smartphone into a Bang & Olufsen-designed control centre. The app showcases the striking Bang & Olufsen products connected to your Bang & Olufsen account.

SETUP GUIDANCE & PERSONLIZATION
The Bang & Olufsen app guides you step-by-step through the setup of your product, and helps you personalize your product and music expereince.

BANG & OLUFSEN SIGNATURE SOUND
Easy access to product specific sound settings of your Bang & Olufsen product, giving you beautiful sound no matter what you are listing to.

LATEST UPDATE
Never miss an update. The Bang & Olufsen app will notify you about updates for your products.

INSTRUCTIONS AND USER GUIDE
The Bang & Olufsen app guides you in how to use your product and how to get the most out of the product specific features. We also ensure you easy access to your product’s user guide.

NOTE
Bang & Olufsen app replaces BeoSetup app for product set-up, BeoRemote app for operating your Bang & Olufsen TV and BeoPlay app for setting up and controlling your BeoPlay product.

What’s New

Version 3.15.3

Added missing product image and translations

Ratings and Reviews

4.3 out of 5
10.2K Ratings

10.2K Ratings

seth glaz ,

Overall Great App w/ 2 suggestions

Love the app, it’s easily the best headphone app I’ve ever used. Switching between BT and Xbox mode on my Beoplay Portals is easy and I love the ability to customize my sound profile on Xbox. Sometimes I want the best fidelity possible, and sometimes I want to crank up the volume of certain frequencies to make it easier to hear footsteps. This app makes that possible and easy.

Overall I only have 2 suggestions:
1. The EQ wheel is good, but I would love it if on BT I could get a standard EQ like I have on the Xbox side, where I can raise-lower each frequency range individually, to better fine tune the sound for my music preferences.

2. The connection between the phone and app does seem to randomly drop pretty often. For example, I’ll listen to music on my computer, and when I pick up my phone to tune the EQ, the app won’t be connect to the headphones anymore and I’ll have to reconnect it. Not a big deal because it only takes a few seconds, but it prevents the experience from being seamless.

Developer Response ,

Hi Seth, thank you for your feedback! We will be more than happy to forward your suggestion for improvement to our app development team, so that this is taken into account for future app updates. Regarding the app disconnections you mention, please reach out to us with further details of your setup via https://www.bang-olufsen.com/en/support/contact, we will be more than happy to assist you regarding this. Regards, Bang & Olufsen Support

depechewav ,

Lots more to be desired from such a premium brand

For the past two years I have struggled using this app for the following reasons. I purchased Beoplay E8 2.0 and shortly after Beoplay E8 3.0 and have had unreliable connectivity with my IPhone 12 Pro regardless of the software version with both headset units. In good faith I have communicated back and forth with support on numerous occasions brining the issue to their attention with screenshots, while being under the impression that something has being done to prevent other fellow B&O clients from this frustration. To this day I will get a random error message that my phone can no longer connect to Beoplay E8 and I have to reinstall and re-pair again. And again. And again.
What broke the camel’s back is that my hardly used Beoplay E8 2.0 stop working and I attempted to contact support well within the warranty period on three separate occasion throughout one month as I had done previously through the app-got crickets, no response. Finally I DM-ed B&O Instagram account privately and got an instant response that based on the proof of purchase my product was no longer supported.
B&O makes amazing products, can’t say the same about their app.
Thanks and farewell.

Developer Response ,

Good day, we are sorry to hear about this and would like to look further into the matter. We would ask if you could please take a moment to reach out to the support team with all the relevant details, contact information and user name so we can investigate? You can reach out via any of the channels found here: https://www.bang-olufsen.com/en/support/beoplay-contact. regards, Bang and Olufsen Support.

SChristian96 ,

beoplay made these the best

the old beoplay app made the E8 headphones the best I had ever experienced. The new app is sluggish, under-engineered for product price and company net worth (no wonder the reported earnings dropped 40 mil last year) and i would have figured for the price and quality of the product the same could be said for the software running it, but that proved false 43 seconds into using the app. Not to mention my E8’s won’t even pair to my iPad, even when connected through bluetooth. B&O seem to think that since the app is free they can cheap out on it, but product development and marketing may seem to work in different corners of the world if they don’t realize they are wholly dependent on each other. if i buy $300 headphones and i need an app to unlock their full potential, I want to feel like i’m using a $300 app too. B&O, if you want that 10% growth this year that you estimated, i recommend developing and TESTING an app that is foolproof and will work simply and logically with all products.

Developer Response ,

Hi there, we're sorry to hear you've been unsatisfied with the B&O app. We would be happy to help you with pairing your E8 to your iPad.
In most cases the following steps can resolve these type of issues:
- Delete any previous pairings on your iPad in the Bluetooth settings
- Turn your iPad off
- Reset your E8 by tapping and holding both ear buds until the light on the right ear bud flashes red
- Turn your iPad back on
- Do not open the B&O app
yet
- Open the Bluetooth settings on your iPad
- Tap and hold both ear buds again this time only until the light flashes blue indicating it is in pairing mode
- Select your E8 on the screen of your iPad to connect

If you require any further assistance, please contact us at https://www.bang-olufsen.com/en/support/beoplay-contact

Regards,
Bang & Olufsen Support

App Privacy

The developer, Bang & Olufsen a/s, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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