BC4 Agent Panel
Telephony and contact centre
Free · Designed for iPad
The agent panel is designed to handle incoming and outgoing calls within the Contact Centre.
The queue panel allows you to quickly log in to queues, log out of queues and work with pauses.
Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts.
Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available.
The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered.
Directory displays the group's directory set with the option to direct dial or transfer.
Ratings & Reviews
This app hasn’t received enough ratings or reviews to display an overview.
notifications for non-queue missed calls, other fixes
The developer, BusinessCom a.s., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- BusinessCom a.s.
- Size
- 65 MB
- Category
- Utilities
- Compatibility
Requires iOS 15.6 or later.
- iPhone
Requires iOS 15.6 or later. - iPad
Requires iPadOS 15.6 or later. - iPod touch
Requires iOS 15.6 or later. - Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English and Czech
- Age Rating
4+
- 4+
- Copyright
- © 2024 BusinessCom a.s.