I have never had the opportunity to use an app for an accident. This app explains exactly what it needs to move to the next stage. There are required photos that are needed for each claim, but there is room to add more detailed photos and/or video as an option. It gives space to explain the damage as one sees it as another option at the end. Press the button and the data is transmitted. Done! Easy! This is the way to go. No need for an adjuster to come out, or waste the “victim’s” time running around trying to find a collision center with time to estimate the damage on your schedule. This can be done so easily at your own home, in or out of the garage; and naked if necessary. 😂

At first I was hesitant about the use of this app. I am unsure of how well the pictures will illustrate the damage to my vehicle. However, the use of this app is quite easy. After Few minutes of trial and error, taking the pictures seem easy and they guide you step-by-step. At the end there are options to allow you to take more pictures and also video of the damage to your vehicle, which I thought was very helpful. You do have the opportunity to review your photos before you submit them to the insurance company. But I wonder if transmitting photos really replaces direct inspection of the damage. I worry that the pictures, even if you give them very good quality photos, Will lead to an under estimation of the cost of damage to your car. But to use the app is quite easy.

I see now with the Covid pandemic businesses are finding ways to make it easier for customers to do business. This app is super easy and fast to use. No need for the customer and the adjuster to meet face to face in many circumstances. Of course when we rely more on technology the less we rely on the face to face. Sometimes that’s good and most the times it’s bad. I’m a face to face type consumer and while making things more efficient there is less need for adjusters. I see future layoffs for that segment of doing business in this case with Farmers.

I’m old and I’m used to having an agent come see my car, take pictures and pretty much do what I pay insurance FOR. This app kept saying my pictures were blurry. I only have my phone camera. I must have taken each picture ten times before I ignored the messsage and just clicked accept. It does NOT allow you to upload pictures from your phone already taken of the damage which is stupid. It also asks for a video. There are no instructions as to whether you are supposed to SAY anything as you take the video. It also only allows a few seconds. Since the damage to my car extended across the whole frontI found I had to hurry to go from one side to the other. It does what my insurance company requires so I have it two stars. But I do not like the app.