CETTIRE 4+

I ordered a $400 wallet, started reading the reviews & got a little worried but in all honesty I didn’t run into no problem, obviously it’s not a shirt or pants or anything so I don’t know how the return process is on that but everything was Legit.
Box, Manuel’s, Pouch, everything.
& I got in a week or less.
Ps if you are going to order clothes I suggest you first buy one from the official store from the brand so that way you know what exactly what size will fit you fs fs.

Usually I have good experiences with most companies even if reviews aren’t great. I ordered an item that was $400 less than retail price. It showed as new. The shipping department (and shipping from Italy to California) were ON IT.

Customer service on the other hand, very slow and show little courtesy. Their policy is that cancellations have to be done within 24 hours, but they are turtles on their email so they responded to my request to cancel (which was in the 24-hour window) 48+ hours after I sent the email and after the package was shipped.

Once I received the item, I noticed that it was not new… the box was frayed and the item bag was open, though I saw no damage to the actual item so I got over that.

I began emailing them advising I’d return it… and that a return fee should not be charged because it was their fault that they can’t respond to customers in the time frame their policy requires. They insisted that if I returned, the return fee would be charged.

I basically told them to shove it and I’d just keep it/sell it here.

Overall, 2 stars ONLY because of the shipping experience, otherwise I would have rated 1. Everything else was pretty much garbage.

Hopefully they start responding to these horrible customer reviews and improve their service lines.

Good luck!

This has to be the worst experience I ever had with a company. I order a coat on the 3rd of November and they only send me a order confirmation. They didn’t even send me a tracking number or anything. I’m so annoyed and irritated. It’s getting real cold outside. I keep on emailing them and they refuse to answer any of my emails. Please just go to farfetch and Ssense if you not trying to be scammed out of your money. It’s not worth it. Honestly I will never order nothing from them again. Please please don’t risk it. Especially if it’s something you need. Customer service ? 2/10 they don’t care at all. Will ignore you.