Just tidying up with bug fixes and improvements.
Ratings and Reviews
LOVE IT!!!! but....
I love love chipotle and the work and freshness they put into their food! I am a huge fan of the Honey Vinaigrette dressing they have for their salads, so much that it’s a must have for everything I get there - burritos, pour it on, tacos, pour it on, burrito bowl, LOAD IT ON, I get it every single time. It is quite frustrating though how I am only given the option to include the dressing ONLY if I order the salad on the app. When I’m ordering off the app for delivery, I have no way to choose the salad dressing on the side if i’m ordering something other than the salad. It’s not included in the sides tab and there is no ‘special instructions’ area for me to mention it in. This leaves me to call the Chipotle location I order from and ask them to include it in my order, which I have no problem doing.. until I get my order and they forgot the dressing a majority of the time. Again, I love the dressing, as much as some people LOVE guacamole in their orders, so when I don’t get the dressing it’s quite disappointing eating my meal without the yummy flavor that makes it so much more! If in the next update there was somewhere to include this, I would order from you guys everyday of my life... as if I don’t already!!!
Review intended for chipotle U/X
This is for chipotle u/x app developers. I am not a normal chipotle customer without the app. - I hate standing in line and having to build my order ingredient by ingredient. I downloaded the app because there is a store near my house and if I come home late I can use this to have food ready for me when I get home. So I saw that because I used the app enough I got a “free chips and guac” coupon. Great - I tried to add it to my order but I kept getting an error message. Being a lawyer I read the small print and I was ordering over $10 worth of food without the coupon but I kept getting an error message. Finally, the Coupon was 1 day away from expiration so instead of “grabbing and going” I asked an employee why it wouldn’t work. She said I had to buy $5 worth of food in line for it to work. I pointed to the $11 of food in my bag and said “I use this app because I don’t want to stand in line. So this coupon is worthless to me?” She got flustered and called over her manager and he gave me the free food right away. However he didn’t tell me if this was a customer accommodation or if I had used the app incorrectly so I am still in the dark about that and i didn’t love having an awkward conversation about getting free stuff when I would be happy to pay for it if I wanted it... I’m not a coupon clipper. So this “reward” was really a hassle for me and didn’t end up making me want to eat at chipotle or use its app more than I did previously.
Lacking basic functionality
I love the convenience of being able to order food by an application and have it ready when I get there.
However, the chipotle app leaves a lot to be desired.I had purchased a gift card and loaded it onto my app, but when it got down to only seven dollars, it proved to be very frustrating because I couldn’t make up the rest of my order with another payment. I had to go to the store and have them scan the app in order to remove the remaining balance on the gift card and clear it out. The problem is, the folks in the store are not that well trained and it took three times of doing that in order to make it show properly.
Also, even if you have more than one gift card, you have to remove one before you can add another. Once again, very inconvenient.
It’s also very frustrating that you can’t order a vegan salad without the guacamole and get credit for that. If you aren’t ordering a two dollar add-on, then your order should be two dollars less.
And finally, you should have the option to make something light or extra for every option. Sometimes I can and sometimes it says I have exceeded the number even though I basically ordered the same thing almost every day.
- Chipotle Mexican Grill
- 209.3 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2014, 2017 Chipotle Mexican Grill
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With Family Sharing set up, up to six family members can use this app.