Comet Yxlon Visual Assist
Comet Yxlon Remote Support App
Free
With the Comet Yxlon App 'Visual Assist' we offer our customers a remote support solution to reduce the processing time of technical incidents. The app can accelerate and simplify the restoration of full system availability by Comet Yxlon's technical service through visual communication. The app can be used independently of the system status, allowing us to flexibly adapt our internal service processes to the respective on-site situation. With the help of the integrated VoIP and video transmission, our service technicians can react more quickly to problem situations and more intuitively record and document the underlying causes and correlations of the event. Benefits of the Comet Yxlon Visual Assist App:
• Faster and better understanding of complex, technical problems Easier root cause analysis
• Easier determination of required spare parts
• Visual communication helps to bridge possible language barriers
• Simplified repairs through visually supported work instructions.
Users of the Comet Yxlon Visual Assist app are supported by the specialist departments of Comet Yxlon's Technical Service. The use of the app is focused on the processing of technical incidents. The services to be provided as part of Remote Support may be supplemented by other software-based tools if the situation requires this.
Ratings & Reviews
This app hasn’t received enough ratings or reviews to display an overview.
- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates.
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.
The developer, Comet Holding AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Comet Holding AG
- Size
- 67.5 MB
- Category
- Utilities
- Compatibility
Requires iOS 17.0 or later.
- iPhone
Requires iOS 17.0 or later. - iPad
Requires iPadOS 17.0 or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
English and 5 more
- English, French, German, Portuguese, Simplified Chinese, Spanish
- Age Rating
4+
- 4+
- Copyright
- © Comet Yxlon GmbH