This app help me to diagnose some problem and fix bugs that I had, the phone much more faster !

I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end. I wish they would revamp the app. In order for your phone to work properly, you have to call customer service and have them do a reproviision on their end you can’t do it yourself

This app was poorly made. But I think it’s just AT&T’s service in general that’s terrible. There are days when I can’t get a hold of my kids because my messages don’t go through. I go to this app to troubleshoot and the app itself doesn’t load, lags, or times out. Then when it finally does work, you go through all these steps only for the app to take you to the AT&T website for further troubleshooting. It’s frustrating. I don’t have the time.

I contacted them recently about slow data speeds on my iPad Pro M4. I tried to refresh the SIM. They ran into a snag and then I tried to do a Speedtest and it told me to connect to Wi-Fi when I’m checking the data connection so… Yeah, another absolutely useless hunk of junk from att… any other review on here that says different is a bot. This app has never helped anybody with their device ever. I guarantee that…….