When I originally downloaded the app it worked well. Then out of the blue, I couldn’t open it and all I had was a blue screen with the Docket logo. I called tech support and while they were extremely helpful, they were unable to solve the problem. They asked me to delete the app (which of course deleted the data) and we spent time (re) uploading and deleting multiple times to no avail. Have powered down the phone and tried the same thing for the better part of 2 days now and every time the blue screen and logo just ‘sits’ there. Sad that this no longer serves a purpose for me! Super disappointed as it was very useful (when it worked).Thank you for fixing the bug!

I've been a software designer, developer and manager for more than three decades and I have rarely seen a technology concept that was such a good idea so poorly designed, built and tested. Seems like the marketing people, obviously new graduates from the Imagineering school at Disney, felt that animated squirrels were more important than useful error screens and functional test scripts. Experience with the app from my extended pool of Utah Friends and Family ranged from poor to exasperating with the median results being the ability to create an account, have the app find immunization records, report the same and universally never display them. Mostly showing a pretty blue page with nothing on it except "Immunization Records updated on" xxxx Date. And that's all. No pdf, no display, nada. Through probably 60 trials over the course of fifteen days of various combinations and permutations of app deletion, account deletion and anything else we could think of, that's all we got. Bupkus. We suspect the money folks allotted 80 percent of the dollars to squirrel design, fifteen percent to coding and five percent to quality assurance. Well, ya got what you paid for. Too bad, cuz you could have built a helpful and profitable product instead of an infinite rewrite morass. Sigh.

The app was fairly easy for me to figure out and provided a clear path to fix the situation when my records weren’t found. I am guessing many people will need to use that method to reach out to their state health department and get all records synced up to their phone number and email so they can be found on Docket. For me this took a couple of weeks, then I received an email telling me to log in to Docket again. Developers: when I went back in and performed my search, it just stayed on the same search screen each time rather than taking me to actually see that records had been found. I assume this is on your backlog to fix. It meant that I kept re-running the search with no indication it had completed or found results. Eventually I tried backing out of the search screen and found my records.

May be it’s not the fault of the app but the system as such but it is frustrating. The system seems to record only my second vaccine shot but not the first. Been in touch with the health department and with the center that administered vaccine multiple times. I was told it will be sorted but unfortunately not after several months. Had a booster nearly 2 weeks ago and that doesn’t show up either. My daughter had her vaccine at s different site and none of her records show up no at all !! Not sure how wide the problem is and others may have good experience but in my case it has been practically useless.