Update: Turns out my problem was with the installers. The consumption amount on the app is incorrect because my power company didn’t install a consumption meter (which is apparently an additional $1000). The app is great for showing how much energy I’m producing each day, although I’m still curious to know how they can tell how many trees I’m saving based off my power generated 😂😂I’ve had my system active for almost two months and the App says I’ve net exported 6kWh to the grid. The meter on the side of my house says I’ve net exported almost 100kWh. A cold day blew in so we completely turned off our AC and lights for the whole day. You’d think the app would reflect us saving the power, but the App still shows us “consuming” the same amount of energy as other days when our AC is running throughout the day. It also doesn’t show our house using energy at night even though the AC and fridge are obviously on. Also how on earth do you figure out how many trees you are saving by creating electricity??? That would be the craziest conversation I’ve ever seen. Based on these things I’m very skeptical as to how accurate the numbers in this app are. The only thing I see this app being used for is to see if each panel is operating correctly.

Our solar array went live on Jan. 25, 2023, and I found myself constantly watching the app to see how much energy was generated even on cloudy days. Enphase Enlighten is a well-planned and informative app, and we’re extremely pleased!Around a week ago we started seeing error msgs saying microinverters weren’t reporting to the gateway. After troubleshooting theissue ourselves, we contacted the support department of our sales company. A few days later they contacted us to say they had passed the issue up to Enphase. I’m super pleased to report that this morning I checked the app and the issue has been resolved. Additionally, I noticed a small improvement at the top of the data graphic screen that shows the 15-minute time interval of a particular bar. I’m so pleased, as it was really difficult trying to guage exactly what time a particular amount of energy was being reported.The only other thing I’ve noticed that could be worked on is that in the System Menu, there appears to be a display limit of 30 Microinverters, and we have nearly double that number. I consider that to be fairly low priority though, as the primary screens truly deliver the important data.

I love the opportunity to look at a 12 month access to raw data. This allows one to actually see the shortfalls of the actual system one has initially been forced to accept. My installed “process will meet the initial stated objectives if I would set my internal home temperature at 82*F in the summer so my production would meet design expectations. Who wants to live in 82*F when it is 93*F or higher outside. Originally I was told that I was required to have a system composed of 27 roof panels. When installed they put up 21. They told me to try this for a year and see how it worked. 10 months in and it will not cover original stated parameters. I have concluded that I was shorted 6 panels because demand by “new customers” exceeded a available in country supply so they cut my installation by 20% to free up stock to “stretch” materials for additional installs. Going to talk further to see if Solar Shine will put up additional 6 panels.

Obviously these low paid software engineers who slap together cheap apps don’t even do a usability test with the average customer to see how user friendly their app is. Someone just hands them a list of what the apps should do and they build them without any regards for the user..you know the customer!! Just horrible! To set this app up the numerous steps are ridiculous and for the average person without IT experience nearly impossible. I do have IT experience and still the app is crap and so if the hardware!! If the company’s Solar cells work the same I’ll rip them off my roof and toss them in the garage along with this equipment and app. Just one real dumb piece of FAQ…if your Solar control equipment that this app drives is located outside (seriously where did you think it would be??) you may have to run an Ethernet cable from the control box to your router!! Seriously?? And how would you suggest I do that?? Connected it and throw it across my two story house then pull it through an open window?? New homes don’t come with Ethernet connection outlets anymore…hello they use Wi-Fi!! Or do you suggest I drill a hole in the stucco and pull the wire through my wall some how? There is a garage in the way! I could go on an on about how to route an Ethernet cable but we would be here all day.