Enphase Installer Toolkit

Name: Enphase Installer Toolkit
Rating: 4.3 (5212 reviews)
Author: Enphase Energy, Inc.

Install and Commission

Free · Designed for iPad

5.2K Ratings
Ages

4+
Years
Category

Utilities
Developer

Enphase Energy, Inc.
Language

EN
+ 8 More
Size

305.3
MB

Simplify Enphase Energy System installations with visual guides, real-time updates, and a consistent user experience in the Enphase Installer App. Install, commission, and configure the Enphase Energy System

Ratings & Reviews

4.3

out of 5

5.2K Ratings

Mostly great
12/08/2021

Tykeezy
I use this app on a weekly basis on an iPhone and for the most part it does great, with the recent update I am not able to create a support case anymore though. When I click to create a case, I can’t select the subject line and can only write a message, this keeps me from submitting a case without being able to write something in the subject field. Hopefully this can be fixed!

Developer Response
We are always striving to improve the experience for our users and really appreciate your feedback. Please reach out to us at mobile-apps-support@enphaseenergy.com if you have any difficulties or suggestions.
Mostly great
12/08/2021

Tykeezy

I use this app on a weekly basis on an iPhone and for the most part it does great, with the recent update I am not able to create a support case anymore though. When I click to create a case, I can’t select the subject line and can only write a message, this keeps me from submitting a case without being able to write something in the subject field. Hopefully this can be fixed!
Developer Response 01/21/2022
We are always striving to improve the experience for our users and really appreciate your feedback. Please reach out to us at mobile-apps-support@enphaseenergy.com if you have any difficulties or suggestions.
Not service friendly
Sep 10

Daisy Doodle's Fam
Been doing service work for Orphaned systems for over 9 yrs. ITK has certainly improved for new installs, though still lags with updated info, it does not help much with orphaned systems. Big issue. Doesn’t recognize Envoy -R or S and bugs out with upgrades to new IQ when retiring old legacy equipment. Too many to list… Requires CT’s be configured when none are present ( as if the previous installer put them in or are being used on PV production monitoring only type systems), requires permit /contract info that some orphaned clients don’t know and yet requires us to lie about it to get rid of the alert, doesn’t accurately retire RMA’d inverters, requests PTO dates on systems that had PTO over a decade ago. Some info that is required is intrusive while creating delays or ITK lock ups due to info that is either not available or was available up to 16 yrs ago on the enlighten system when the legacy system was initially installed.

Developer Response
We're constantly improving the Enphase App to make the process faster and smoother. On top of that, keeping your Installer Toolkit up-to-date can also ensure a seamless experience.
Not service friendly
Sep 10

Daisy Doodle's Fam

Been doing service work for Orphaned systems for over 9 yrs. ITK has certainly improved for new installs, though still lags with updated info, it does not help much with orphaned systems. Big issue. Doesn’t recognize Envoy -R or S and bugs out with upgrades to new IQ when retiring old legacy equipment. Too many to list… Requires CT’s be configured when none are present ( as if the previous installer put them in or are being used on PV production monitoring only type systems), requires permit /contract info that some orphaned clients don’t know and yet requires us to lie about it to get rid of the alert, doesn’t accurately retire RMA’d inverters, requests PTO dates on systems that had PTO over a decade ago. Some info that is required is intrusive while creating delays or ITK lock ups due to info that is either not available or was available up to 16 yrs ago on the enlighten system when the legacy system was initially installed.
Developer Response 05/31/2024
We're constantly improving the Enphase App to make the process faster and smoother. On top of that, keeping your Installer Toolkit up-to-date can also ensure a seamless experience.
Not reliable
03/19/2023

Migal69
Numerous times of using this app, I have spent countless hours trying to fix something that wasn’t wrong because of his reporting that there’s a problem. I have to check across multiple devices to make sure I’m not working on something that is really not broke. having to call into Tech Support and being told they are seeing something totally different than I am when I am on site is counterproductive. I realize this is just a computer program and nothing is perfect. I just hope that this can be improved upon.

Developer Response
Sincere apologies for the unpleasant experience you had with the app. We are always looking to improve the experience and are optimizing the performance of the application with the necessary changes. Please reach out to us at itkfeedback@enphaseenergy.com if you would like to share more about your experience, we'd love to hear from you.
Not reliable
03/19/2023

Migal69

Numerous times of using this app, I have spent countless hours trying to fix something that wasn’t wrong because of his reporting that there’s a problem. I have to check across multiple devices to make sure I’m not working on something that is really not broke. having to call into Tech Support and being told they are seeing something totally different than I am when I am on site is counterproductive. I realize this is just a computer program and nothing is perfect. I just hope that this can be improved upon.
Developer Response 03/21/2023
Sincere apologies for the unpleasant experience you had with the app. We are always looking to improve the experience and are optimizing the performance of the application with the necessary changes. Please reach out to us at itkfeedback@enphaseenergy.com if you would like to share more about your experience, we'd love to hear from you.
New update
06/21/2024

Rudely27
I have used installer toolkit every day for several years now. up until the most recent update I would have given it 2.5 stars, bad but not horrible. after the update this app is absolute garbage, commissioning time went from 20 minutes to about an hour, and still has all the problems it’s always had. the fact that you now have to manually scan micros on every install is infuriating. With every new update I become more confident that enphase is actually trying to make the app worse. Bring back the gray installer toolkit app, that one actually worked fine

Developer Response
Dear installer, please reach out to us via itkfeedback@enphaseenergy.com. We'll try to resolve your queries.
New update
06/21/2024

Rudely27

I have used installer toolkit every day for several years now. up until the most recent update I would have given it 2.5 stars, bad but not horrible. after the update this app is absolute garbage, commissioning time went from 20 minutes to about an hour, and still has all the problems it’s always had. the fact that you now have to manually scan micros on every install is infuriating. With every new update I become more confident that enphase is actually trying to make the app worse. Bring back the gray installer toolkit app, that one actually worked fine
Developer Response 06/27/2024
Dear installer, please reach out to us via itkfeedback@enphaseenergy.com. We'll try to resolve your queries.

Bug Fixes and Improvements

Version 4.8.4

Oct 30

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics